Frequently Asked Questions

Wondering when the newest models will hit showroom floors? Have questions about the Warranty or about Hyundai in general?
You'll find all the answers right here.
Consumer Awareness
  • What is the Consumer Awareness Campaign?
    The Consumer Awareness Campaign is Hyundai’s mission to inform Hyundai vehicle owners of their rights after a collision. After a collision, it pays to insist on Hyundai Genuine Parts, it is the only way to ensure that your Hyundai is fully restored to its pre-collision condition.
  • What resources are available as part of the Consumer Awareness Campaign?
    This site includes information related to your consumer rights. Also, in addition to the Consumer Awareness Campaign, Hyundai is a part of the OEM Roundtable, a collective effort with other OEMs to provide resources that inform consumers of their rights. For more information and assistance regarding the repair of your vehicle visit
  • Why is it important to insist on Hyundai Genuine Parts?
    Choosing Hyundai Genuine Parts offers you better fit, finish, design, quality, safety, structural integrity, and resale value than alternative collision parts. The use of Hyundai Genuine Parts is required to keep your Hyundai manufacturer’s warranties and any extended warranties intact. Finally, all new cars leased through Hyundai require that Genuine Parts be used for collision repairs.
  • What is an OEM part?
    OEM parts are Original Equipment Manufacturer parts. This means that the parts are designed by your vehicle manufacturer and have strict requirements for fit, finish, structural integrity, corrosion protection, and dent resistance. OEM parts are the only parts thoroughly tested and proven to deliver the intended level of protection.
  • What are crash parts?
    Crash parts are parts that are used to repair your vehicle after a collision.
  • What are alternative crash parts?
    Alternative crash parts are alternative collision repair parts which are sometimes specified by insurance companies to save cost when repairing vehicles. Alternative crash parts include aftermarket, LKQ, reconditioned, and counterfeit parts.
  • What are the major differences between OEM parts and alternative crash parts?
    OEM parts are designed by your vehicle manufacturer and have strict standards for fit, finish, quality, and safety. Alternative crash parts may save cost but do not hold the same standards of fit, finish, quality, and safety that OEM parts hold.
  • What are aftermarket parts?
    Aftermarket parts are alternative crash parts produced and supplied by companies other than the original equipment manufacturer (OEM). Aftermarket parts may not be made of the same materials or tested as thoroughly as the OEM part and therefore may not be of the same quality.
  • What are LKQ parts?
    LKQ stands for Like Kind and Quality. In the collision repair industry this has come to mean parts salvaged from a vehicle that has previously been destroyed or deemed a total loss. While these parts offer a lower-priced alternative, they may have been structurally compromised as a result of the collision.
  • What are reconditioned parts?
    Reconditioned parts are generally parts removed from an existing vehicle that are then repaired or refinished. Damage to your vehicle caused by the failure of these parts may not be covered by your new-vehicle warranty.
  • What are counterfeit parts?
    Counterfeit parts may be similar in physical appearance to OEM parts but they are an imitation and do not usually meet the standards of fit, finish, design, quality, safety, and structural integrity of OEM parts. These parts are branded falsely and are passed off as OEM parts.
  • What should I do if I am involved in a collision?
    If anyone is injured call 911. If possible, move your vehicle to a safe location. Exchange information with the other involved parties including: name, address, phone number, vehicle license plate number, driver’s license number, and name and contact of the insurance company. Also, secure names and contact information of any witnesses and document the accident as best you can. Take pictures of the scene and vehicles. Contact your insurance company.
  • Am I able to choose which collision repair center to go to if I have been in a collision?
    In most cases you have the right to choose the collision repair center where your vehicle will be repaired. Most states prohibit the insurer from requiring that you use a particular collision repair center. Make sure that you are comfortable with the collision repair center you choose and that you are reasonably sure they will provide a safe and proper repair.
  • How do I know which collision repair center can fix my Hyundai?
    Contact your dealership to see if they are a Hyundai Certified Collision Repair Center. If they are not, they can direct you to a Hyundai Certified Collision Repair Center in your area. All Hyundai Recognized Collision Repair Centers meet or exceed Hyundai Motor America’s stringent standards for quality repair work, training, equipment, tools and customer service.
  • Can I request that only OEM parts be used in repairing my vehicle?
    As a consumer you have the right to request that your vehicle be repaired with OEM parts. Two factors influence whether your request will be honored: insurance policy limitations and state laws and regulations. Know your policy and know your rights.
  • Is my insurance company required to notify me about the use of non-OEM parts?
    Some state governments have specific rules regarding the use of non-OEM parts. Some states require that you be told about the use of non-OEM parts while others require that you give consent before the use of non-OEM parts. Be sure to know what type of parts your insurer will use in case of an accident, prior to accepting coverage and agreeing to the repair.
  • How long does a collision repair take?
    Collision repair time is also known as “cycle time” and it varies by a number of factors. Generally, the use of OEM parts can help speed repairs since the fit has been tested. Be sure to ask the center how long repairs will take and note that in some cases getting an estimate for repairs may take a day or longer.
  • What should I do after my vehicle has been repaired?
    Take delivery of your vehicle during the day and inspect it in daylight. Look for consistent gaps between panels and make sure the doors, hood, and trunk open properly. See for a full list of things to check when picking up your repaired vehicle.
  • What should I do if I am not satisfied with my repair?
    If your vehicle has not been repaired to your complete satisfaction, do not leave the collision repair center premises and immediately inform the center owner or manager. If after speaking to the owner or manager you are still unsure, contact a Post Repair Inspector or Independent Vehicle Examiner for an independent examination of your post-repaired vehicle.
  • What should I do if I asked for OEM parts but I suspect that OE parts were not used?
    If you have already left the repair facility then contact a post-repair inspection company. If the repair was insurer-paid, contact the insurance adjuster, especially if your concerns have been confirmed by a third-party inspector.
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