Frequently Asked Questions
Popular Questions
Hyundai Assurance
When you buy a Hyundai you’ll drive with confidence and peace of mind thanks to Hyundai Assurance. This program has four elements:
- Blue Link® Connected Car Service
- America’s Best Warranty
- 24/7 Roadside Assistance
- Hyundai Car Care
America’s Best Warranty covers so much and shows our commitment to high quality and driver satisfaction. Our coverage includes:
- 10-Year/100,000-Mile Powertrain Protection
- 5-Year/60,000-Mile New Vehicle Limited Warranty
- 7-Year/Unlimited Miles Anti-Perforation Warranty
- 5-Year/Unlimited Miles 24-hour Roadside Assistance
- 12-Month/12,000-Mile Replacement Parts and Accessories Limited Warranty
- 8-Year/80,000-Mile Federal Emission Defect & Performance Warranty
- 7-Year/70,000-Mile California Emission Control Systems Warranty
The Sonata Hybrid and Plug-in Hybrid plus Ioniq Electric, Hybrid and Plug-in Hybrid also include:
- 2012-2019 Lifetime Hybrid/Electric Battery Warranty
- 10-Year/100,000-Mile Hybrid Starter/Generator
- 10-Year/100,000-Mile Hybrid Power Control Unit
- 10-Year/100,000-Mile Automatic Transmission (including Traction Motor)
For more details on America’s Best Warranty, click here.
For vehicles of model year 2004 and newer, the Original Owner is defined as the first retail purchaser of the vehicle who took delivery of the vehicle on its first date of use. Immediate family members are not included in this definition.
For vehicles of model years 1999-2003, the Original Owner is defined as the first retail purchaser of the vehicle who took delivery of the vehicle on its first date of use, as well as that person’s immediate family members (spouse, children, and step-children).
The Hyundai Roadside Assistance Program provides you with the following services:
- Towing to transport your vehicle to the nearest Hyundai Dealership or Authorized Service Facility in the event your vehicle is inoperable.
- Roadside services, such as dead battery/jump start, flat tire change, lock-out service (keys locked in car), or gas delivery (up to three gallons, where permissible, at no charge if you run out of gas).
- Trip
Interruption Benefit
- In
all five years of coverage, you will be eligible for two free roadside events
per year. Should you happen to use your two free events in a given year, you
would then need to pay the tow service provider for any further tow or roadside
service in that year prior to such services being provided.
Hyundai customers can contact a Roadside Assistance representative via Blue Link or phone. Once you have a representative on the line, please be ready to provide the following information:
- Your name
- Vehicle Identification Number (VIN) located on the driver’s side dashboard
- Vehicle mileage
- Vehicle location
- Description of your vehicle’s problem
To contact Hyundai Roadside Assistance line via Blue Link:
If your vehicle is equipped with Blue Link, you will also have Enhanced Roadside Assistance, which works in conjunction with Hyundai’s Roadside Assistance. Place a call from inside of your vehicle using the Blue Link button. This will allow the Roadside Assistance representative to access the GPS coordinates of your car.
To contact Hyundai Roadside Assistance line via phone:
Call 1-800-243-7766, to reach the Hyundai Roadside Assistance line, toll-free.
To contact Hyundai Roadside Assistance line via Hyundai Assurance Car Care app:
On the main menu of the Hyundai Assurance Car Care app, press the “Assurance Roadside Assistance” button and then click on the “Call Roadside Assistance” button. You will be connected to our Roadside Assistance center.
For more information, contact your local participating Hyundai dealership, or click here.
Whether enhancing the coverage of a Hyundai vehicle’s factory warranty or providing coverage after the factory warranty expires, Hyundai Protection Plan Vehicle Service Contract offers comprehensive protection for mechanical repairs, parts, labor, and roadside assistance. There are three different levels of protection, allowing you to choose the one that best fits you.
- Powertrain
- Gold
- Premium
To read more about Hyundai Protection Plan and the specific details of each coverage level, click here.
Parts & Accessories
Accessories installed by an authorized Hyundai Dealer:
Model years 2003-2014: A Hyundai accessory installed on a new vehicle at the time of, or prior to the vehicle’s date of delivery to the original retail purchaser, or the date the vehicle is first put into service, is covered under the New Vehicle Limited Warranty and is limited to 5 years from the date of original retail delivery or date of first use, or 60,000 miles, whichever occurs first.
A Hyundai accessory installed by an authorized Hyundai dealer after the vehicle has been retailed or placed into service shall be warranted for 1 year or 12,000 miles, whichever occurs first, from the date of purchase or installation.
Accessories sold over the counter:
A Hyundai accessory purchase over-the-counter is warranted for 1 year/unlimited mileage.
Technology
To sign up for Blue Link, create a MyHyundai account or log in to your existing MyHyundai account.
- Go to MyHyundai.com and click REGISTER if you need to create an account.
- Follow the quick and easy steps on the screen to set up your account. You will need your Vehicle Identification Number (VIN) to complete enrollment.
- Use the account you created to sign in to the MyHyundai with Blue Link app or manage your account on MyHyundai.com.
There are three Blue Link packages: Connected Care, Remote and Guidance. After the trial period is over, each package is available for $99/year. The Connected Care Package comes with a complimentary trial for all new Blue Link-equipped vehicles. Currently, there are no a la carte options available.
Connected Care is a comprehensive safety and car care package that offers peace of mind no matter where you are. Call Center agents are standing by 365 days a year, 24 hours a day to summon help or provide emergency assistance. The Remote package gives you convenient access to features via the web or smartphone app. You can Remote Start your car, use Remote Climate Control (if equipped), unlock/lock your doors or locate your car when you forget where you parked it. The Guidance Package provides more than just the quickest route to your destination. Destination Search powered by Google is perfect for those looking for new local knowledge.
The following supported devices are compatible with the MyHyundai with Blue Link app: Apple iPhone X, 8, 8 Plus, 7, 7 Plus, 6s, 6s Plus, 6, 6 Plus; Samsung Galaxy S9, S9+, S8, S8+, S7, S7 Edge, S6, LG V30, Google Pixel 2 and Google Pixel 2 XL.
Your device performance will vary depending on operating software, service carrier and any user modifications (i.e., third-party operating software). Please check back often as the list of supported devices will change based on user demand.
See the full list of Blue Link compatible devices.
The mobile app supports both Apple Watch and Android Wear smartwatches like the Samsung Gear Live, Moto 360, LG G Watch and the LG G R Watch. Additionally, all Blue Link-equipped vehicles are supported by the smartwatch app.
See the full list of Blue Link compatible devices.
Listed below are important basic Bluetooth commands. Please note that this is only a basic outline of instructions. For more detailed directions, refer to your Owner’s Manual, Navigation User’s Manual, or DIS User’s Manual.
- Pair your phone to the Bluetooth System: Since every phone has a different set of pairing instructions, click here to get step-by-step directions specific to your phone.
- Make a call: Below is a basic outline of how to make calls:
- Press the talk button
located on the steering wheel.
- Listen for a noise and radio display that indicates the Bluetooth is listening.
- If you wish to call a contact saved in your phone, say “Call (name).” Make sure you say the name exactly how it is stored in your phone. If you have more than one number saved for that contact, the Bluetooth will ask “home,” “office,” “mobile,” etc. State your selection.
- If you wish to call a number, say “Call number.” After the Bluetooth asks for the number, say the phone number. The Bluetooth will then reply with the phone number to ensure it is correct. Say “Dial” to call that number.
- Receive a call: When you receive a call, you will hear a ring tone through the audio system. The message “INCOMING” and the caller ID will appear on the screen (depending on the model). To answer, press the SEND button located on the steering wheel.
- End a call: When you
have finished a phone call, end the call by pressing the END button located on
the steering wheel.
Service
Setting up your first appointment to get your Hyundai serviced at a Hyundai dealership is extremely important. We suggest our customers schedule their first appointment while at the Hyundai dealer. This gives you the opportunity to meet the service advisor and service managers, who can explain your vehicle’s maintenance requirements.
If you were unable to schedule your appointment at the dealer, you can schedule an appointment by calling the dealership, with Blue Link (if equipped), through the MyHyundai website, or through the Hyundai dealership website.
It is important to have your Hyundai vehicle serviced at the recommended intervals in order for the vehicle to continue performing at its optimal level. For your Hyundai’s recommended maintenance schedule, please click here for an online reference. You can also refer to the Maintenance section in the Owner’s Manual or contact your Hyundai dealer for a full list of minimum maintenance requirements. The maintenance schedule will vary depending on how you drive and the conditions you drive in. Below is a list to help you determine your vehicle’s category:
What is the difference between severe and normal driving conditions?
Driving conditions are considered severe:
- For repeated short distances.
- In dusty or sandy areas, in areas where salt or other corrosive materials are used.
- On rough or muddy roads.
- In mountainous areas.
- For extended periods of idling or low speed operation.
- For prolonged periods in cold or extremely humid climates.
- More than 50% of driving in heavy city traffic in temperatures above 90°F.
- If using brakes extensively.
Driving conditions are considered normal
- If your car did not fall into the previous severe category
Driving conditions are considered severe:
- For repeated short distances.
- In
dusty or sandy areas, in areas where salt or other corrosive materials are
used.
- On
rough or muddy roads.
- In
mountainous areas.
- For
extended periods of idling or low speed operation.
- For
prolonged periods in cold or extremely humid climates.
- More
than 50% of driving in heavy city traffic in temperatures above 90°F.
- If
using brakes extensively.
Driving conditions are considered normal:
- If your car did not fall into the previous severe category
- Go to our Hyundai dealer locater website by clicking here.
- Enter your zip code information and you will be given a list of Hyundai dealerships in your area.
- Look at the Hyundai dealership’s contact information, which will include their phone number listed under their name.
- Call the Hyundai dealership to schedule an appointment.
- Press the Blue Link button and say "Service Link."
- A trained specialist will take the call and offer to schedule you a Hyundai dealership service appointment.
- You
will then be guided through a brief survey to better define the issue.
- The collected data for your vehicle will be sent to your Hyundai dealer.
- Go to our Hyundai dealer locater website by clicking here.
- Enter your zip code information. A list of Hyundai dealerships located in your area will appear, along with their information.
- Click on the website link below the Hyundai dealership with whom you wish to make an appointment.
- Once you are at your desired Hyundai dealership’s website, hover your mouse over the "Service & Parts" tab, and click on "Schedule Service," which will take you to a new page.
- If this is your first time booking an appointment at this Hyundai dealership, click on "I’m New Here", select the year of your Hyundai, and click "Get Started". If you have visited this dealership in the past, enter your phone number under "Find Me", and proceed to step 7.
- Select your Hyundai model, and click "Next". Then select the trim level of your Hyundai, input the mileage, and click "Next".
- On the next screen you can select a service package, choose individual services and repairs, or describe the concern you have with your vehicle. Once you have done so, click "Next".
- Select your appointment time, choose a specific service advisor if you have a preference, and select your transportation option. Once you have done so, click "Next".
- A page with a summary of the appointment details will appear. If everything appears correct, enter your contact information and click "Book it!"
- You will then receive a confirmation email.
- Log on to your MyHyundai account.
- Click on the "Schedule Service" link below the vehicle you wish to take to the Hyundai dealership.
- The
name of your preferred Hyundai dealership will be displayed in the top left
corner of the new webpage. Make sure that this is the correct Hyundai
dealership. (If this is incorrect, click "Change Dealer". Enter your
zip code and click on your desired Hyundai dealership.)
- After your preferred dealer is visible, confirm the mileage of your vehicle by clicking the "Update" link below "My Current Odometer".
- Once
the current mileage is confirmed you can see the next service recommended by
Hyundai in the Service Timeline. Choose the appropriate service and click the
blue "Schedule Service" button.
- The
next screen prompts you to confirm the maintenance service selected, choose
additional individual services or repairs if necessary, or describe the concern
you have with your vehicle. Once you have done so, click "Next".
- Select
your appointment time, choose a specific service advisor if you have a
preference, and select your transportation option. Once you have done so, click
"Next".
- A
page with a summary of the appointment details will appear. If everything
appears correct, click "Book it!"
- You
will then receive a confirmation email.
- Go to the main menu on the Car Care App.
- Press
the "Car Care" button and then select "Schedule Service."
- If
a dealer was saved to the app, you will be taken to the dealer's login
page.
- If no dealer was saved to the app, either press "Cancel" to login to MyHyundai.com to schedule a service appointment with your preferred dealer, or press "Find Dealer" to designate a preferred dealer and save it to the app.
Owners
The jack, jack handle, and wheel lug nut wrench are stored in the luggage compartment. The Tire Mobility Kit (TMK), is also stored in the luggage compartment. Pull up the luggage box cover to reach this equipment. To change a flat tire, refer to your Owner’s Manual for complete directions.
If you have a flat tire, contact Hyundai’s 24-Hour Roadside Assistance* at 1-800-243-7766 and let us change it for you.
*Hyundai’s 24-Hour Roadside Assistance is complimentary for five years from the date your vehicle was first put in service.
If your vehicle needs to be towed—even if it’s due to an accident—just call Hyundai’s 24-Hour Roadside Assistance* at 1-800-243-7766. In all cases, towing should be done by a qualified commercial towing service as serious damage can occur if the car is towed improperly. See your Owner’s Manual for details.
*Hyundai’s 24-Hour Roadside Assistance is complimentary for five years from the date your vehicle was first put in service.
Just call Hyundai’s 24-Hour Roadside Assistance* at 1-800-243-7766.
*Hyundai’s 24-Hour Roadside Assistance is complimentary for five years from the date your vehicle was first put in service.
Before buying a particular child restraint system (child safety seat), make sure it fits your car and your child, and complies with your state’s specific safety requirements. You should look for a child safety seat that meets the requirements of the Federal Motor Vehicle Safety Standards (FMVSS).
Child safety seat recommendations are made based on the child’s age, weight, and height. The National Highway Traffic Safety Administration (NHTSA) provides the following guidelines:
- Infants, from birth to at least age one, weighing at least 20 pounds should ride in the backseat in a rear-facing safety seat. Infants weighing 20 pounds or more before one year should ride in a convertible child safety seat rated for heavier infants (most convertible seats are rated up to 30-35 pounds rear facing).
- Children over one year and at least 20 pounds may ride in a forward-facing child safety seat in the backseat. Children should ride in a safety seat with full harness until they reach the upper weight or height limit of the particular seat (usually around age 4 and 40 pounds).
- All children who have outgrown child safety seats should be properly restrained in booster seats until they are at least 8 years old, unless they are 4'9" or taller.
All child safety seat harness straps should be fitted snug against your child, and should lie in a relatively straight line, without sagging or excessive slack. Please read your child safety seat's instruction manual for further information and visit the NHTSA website: http://www.nhtsa.gov/
For more on the selection and installation of effective child restraint systems, please visit the Child Passenger Safety section of the NHTSA website: https://www.nhtsa.gov/road-safety/child-safety
In between service visits, there are several things you can do to help keep your vehicle running like new. Below are some general guidelines. Please be sure to check your Owner’s Manual for specific information on maintaining your vehicle or visit MyHyundai.com.
- Engine oil - Check your oil at every fuel fill-up. Add oil if the level is below the lower mark on your dipstick.
- Engine coolant - Check the coolant in your engine often (at least monthly) by checking the reserve tank. Be sure to check the reserve tank and make sure not to remove the radiator cap—the fluid inside is extremely hot.
- Windshield washer fluid - Check your windshield washer fluid at every fuel fill-up.
- Automatic transmission fluid - Your authorized Hyundai dealer should check your automatic transmission fluid, linkage, and controls yearly.
- Brake fluid - Brake fluid level has an indicator light in the instrument cluster. If the light illuminates, contact your local Hyundai dealer.
- Tires - Check your tire pressure at least monthly to ensure that your tires are properly inflated (this includes your spare). Also be sure to check tire tread for uneven or excessive wear and foreign objects.
- Air conditioning - Check your air conditioning often by turning it on for a short time regularly.
- Lights - Check all of your lights—head, tail, parking, and brake lights, high-mount brake light, turn signals, backup and license plate lights—at least monthly.
The "Customer Communication Preferences Center" provides Hyundai owners and handraisers a self-managed tool to customize relevant communications and offers. The Center can be accessed through the Communication Preferences page under MyHyundai.com.
Opting in or opting out through our Communication Preferences Center in MyHyundai.com will not affect any communication preferences you may have previously established with Hyundai dealers, Hyundai Motor Finance or Hyundai Blue Link.
Register at MyHyundai.com and access the Communication Preferences page under the “My Account” section. Select the topic(s) you are interested in from the five categories of communications we offer:
- Information & Offers for Owners
- Products, Promotions & Sales Events
- Hyundai Special Events & Programs
- Company News, Information & Initiatives
- Survey & Feedback
Select "Unsubscribe from all" in the Communication Preferences page under MyHyundai.com. You can also click on the unsubscribe link within Hyundai marketing email(s) you receive. Please note that even if you unsubscribe from all, you will still receive Hyundai transactional email, such as service appointment reminders.
If you wish to opt out of Hyundai Blue Link communications, please log on to the Blue Link webpage to manage your Blue Link preferences.
If you did not initiate the change, please contact the Hyundai Customer Connect Center at 1-800-633-5151.
Company
Hyundai Programs
- If you select "Come to me" a Hyundai sales representative will come to the location of your choice, with the model vehicle of your choice, at the date and time you select.
- If you select "Go to Dealer" you will still choose the date, time, and model vehicle you'd like to test drive, and you will head to the closest available dealership for the test drive. The nice part is you now have a booked appointment and the sales representatives will be ready to go when you get there.
Shopper Assurance will redefine the way people shop for a new Hyundai. The modern shopper expects on-demand, personalized tools and services, and shopping for a car is no different. Shopper Assurance is Hyundai’s commitment to shorter transaction times, more transparency and improved customer satisfaction through consumer-focused online tools and services.
Transparent Pricing: Dealer provides their price up front and on the dealer websites.
Streamlined Purchase: Participating dealers will offer online tools for shoppers to fill out paperwork and get pre-qualified prior to ever stepping foot on the dealer lot. Shoppers will also be able to get their trade-in value online so they are well informed and comfortable with their purchase.
Flexible Test Drive: Convenient ways to schedule a test drive either at a shopper's desired location or at the dealership, all booked from the ease of the Hyundai Drive mobile app or by calling the dealer directly.
3 Day Worry-Free Exchange: If you are not happy with your purchase, you can return it within 3 days and exchange it for another new Hyundai.*
*Under the 3 Day Worry-Free Exchange, a customer who purchases or leases a new Hyundai vehicle from a participating dealer may return the Hyundai vehicle for any reason to exchange it for another new Hyundai vehicle, provided that: 1) the Hyundai vehicle is returned to the dealership where the vehicle was purchased or leased within three (3) days from the date of purchase/lease (with the three-day period being extended by one day if the final day of the three-day period falls when the dealership is closed); 2) the returned vehicle is in “like new” condition (e.g., the automobile has not been in an accident and is free from modifications, dents, scratches, tears, breaks, cracks, stains, etc.) as determined by the dealer; 3) the customer has driven the returned vehicle less than 300 miles from the date of purchase/lease; and 4) the returned vehicle is free from any outside lien. If the returned vehicle meets all of these requirements, the customer may exchange it for another new Hyundai vehicle, subject to the mutual agreement of the customer and dealer on the terms of the new vehicle purchase or lease. Additional costs may apply to exchanges for a vehicle of greater value. See participating Hyundai dealers or hyundaiusa.com/us/en/shopperassurance.html for details.
Depending on the dealer site, trade-in value is estimated using Kelley Blue Book®, Black Book® or Edmunds data.*
*For more information, visit Kelley Blue Book’s kbb.com. Kelley Blue Book is registered trademark of Kelley Blue Book Co., Inc.
Hyundai Motor Finance will be used as the primary lender for both new vehicles. There are over 2,000 additional lenders that are eligible to fund sales through this program.*
*Financing available for well-qualified buyers.
Shoppers will have the option of requesting a test drive be brought to the location of their choosing through the Hyundai Drive program with available mobile app, or selecting to come into the dealership for a cash incentive. Hyundai has provided online tools to make these requests easy and convenient both on desktop and mobile. To sign up for your cash incentive please visit: https://www.hyundaiusa.com/us/en/special-promotions/national-test-drive-offer*
*Limit one coupon redemption per household per 6 months. Coupon can only be redeemed at the participating Hyundai dealership location reflecting the website where the offer was presented online (“Participating Dealership”). It may be redeemed only once. Void if copied or transferred and where prohibited or otherwise restricted. Improper use including any organized redemption campaign by any individual or group constitutes fraud. Coupon may not be reproduced, copied, purchased, traded or sold. No refunds for any unused or partially used coupons. Participating Dealership employees and people covered under a Participating Dealership employee purchase plan and their family members are not eligible. The Participating Dealership and its parent and affiliated companies are not liable for any loss, damage, or delay to any person or property in connection with the use of the coupon. By signing up for this promotion you agree to receive communications related to this promotion. The Participating Dealership reserves the right to make the final decision regarding whether to redeem or refuse any reward card certificate or coupon. Must be 18 or older and present a valid U.S. Driver's License to qualify. Shipping to U.S. addresses only. Valid email address must be provided to qualify for offer.
Amazon.com: Amazon.com is not a sponsor of this promotion. Except as required by law, Amazon.com Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods on Amazon.com or certain of its affiliated websites. GCs cannot be redeemed for purchases of gift cards. Purchases are deducted from the GC balance. To redeem or view a GC balance, visit "Your Account" on Amazon.com. Amazon is not responsible if a GC is lost, stolen, destroyed or used without permission. For complete terms and conditions, see http://www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates. No expiration date or service fees.
Target: The Bullseye Design, Target and Target GiftCards are registered trademarks of Target Brands, Inc. Terms and conditions are applied to gift cards. Target is not a participating partner in or sponsor of this offer. Target eGiftCard redeemable at Target.com. Target eGiftCard may be redeemed at any Target store in the U.S. with a web-enabled mobile device. Message and data rates may apply.
Target T&Cs: This Gift Card can be redeemed for merchandise or services (other than American Express and Visa gift cards and prepaid cards) at Target stores in the U.S. or Target.com, and cannot be redeemed for cash or credit except where required by law. No value until purchased. For balance information, visit http://www.target.com/giftcards or call 1-800-544-2943. To replace the remaining value on a lost, stolen or damaged card with the original purchase receipt, 1-800-544-2943. (C) 2016 Target Brands, Inc. The Bullseye Design, Bullseye Dog and Target are trademarks of Target Brands, Inc. 1212 1897.
Visa: This account is issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This account can be used everywhere Visa debit cards are accepted online, by phone or mail within the United States.