Frequently Asked Questions

When you buy a Hyundai you’ll drive with confidence and peace of mind thanks to Hyundai Assurance. This program has four elements: 

• Blue Link® Connected Car Service
• America’s Best Warranty
• 24/7 Roadside Assistance
• Hyundai Car Care

America’s Best Warranty covers so much and shows our commitment to high quality and driver satisfaction. Our coverage includes:

• 10-Year/100,000-Mile Powertrain Protection
• 5-Year/60,000-Mile New Vehicle Limited Warranty
  
• 7-Year/Unlimited Miles Anti-Perforation Warranty
  
• 5-Year/Unlimited Miles 24-hour Roadside Assistance
  
• 12-Month/12,000-Mile Replacement Parts and Accessories Limited Warranty
  
• 8-Year/80,000-Mile Federal Emission Defect & Performance Warranty
  
• 7-Year/70,000-Mile California Emission Control Systems Warranty

The Sonata Hybrid and Plug-in Hybrid plus Ioniq Electric, Hybrid and Plug-in Hybrid also include:

• 2012-2019 Lifetime Hybrid/Electric Battery Warranty
• 10-Year/100,000-Mile Hybrid Starter/Generator
  
• 10-Year/100,000-Mile Hybrid Power Control Unit
  
• 10-Year/100,000-Mile Automatic Transmission (including Traction Motor)
  

For more details on America’s Best Warranty, click here.

To ensure your vehicle will remain covered by America’s Best Warranty, we suggest going to your Hyundai dealership at the recommended intervals prescribed in the Owner’s Manual. To get your recommended maintenance schedule online, click here. Your Hyundai dealer can also answer any questions you have pertaining to the maintenance schedule.

The most important thing to know is that your warranty can vary from model year to model year. Refer to your Owner’s Manual for the most accurate information on your vehicle’s warranty.

If you sell your vehicle while still under the 10-Year/100,000-Mile Powertrain Limited Warranty, the warranty will be reduced to 5-year/60,000-mile coverage. Other Hyundai warranty terms and coverage periods, including Roadside Assistance, remain unchanged for subsequent owner(s).

For vehicles of model year 2004 and newer, the Original Owner is defined as the first retail purchaser of the vehicle who took delivery of the vehicle on its first date of use. Immediate family members are not included in this definition.

For vehicles of model years 1999-2003, the Original Owner is defined as the first retail purchaser of the vehicle who took delivery of the vehicle on its first date of use, as well as that person’s immediate family members (spouse, children, and step-children).

Hyundai Genuine Parts are covered by a 12-month Replacement Parts and Accessories Limited Warranty. Contact your local Hyundai dealer for details.

Our Roadside Assistance Program reflects our commitment to the customer’s Hyundai experience. If you are covered by the program and stranded on the side of the road, Hyundai’s Roadside Assistance will be available to help you. It is accessible in all 50 states and Canada, 24 hours a day, 365 days a year. This service is available for a period of 60 months/unlimited miles after the vehicle’s in-service date. Customers can use this service twice a year at no cost to them.

The Hyundai Roadside Assistance Program provides you with the following services:

• Towing to transport your vehicle to the nearest Hyundai Dealership or Authorized Service Facility in the event your vehicle is inoperable.
• Roadside services, such as dead battery/jump start, flat tire change, lock-out service (keys locked in car), or gas delivery (up to three gallons, where permissible, at no charge if you run out of gas).
• Trip Interruption Benefit
  
• In all five years of coverage, you will be eligible for two free roadside events per year. Should you happen to use your two free events in a given year, you would then need to pay the tow service provider for any further tow or roadside service in that year prior to such services being provided.
  

Hyundai customers can contact a Roadside Assistance representative via Blue Link or phone. Once you have a representative on the line, please be ready to provide the following information:

• Your name
• Vehicle Identification Number (VIN) located on the driver’s side dashboard
  
• Vehicle mileage
  
• Vehicle location
  
• Description of your vehicle’s problem
  

To contact Hyundai Roadside Assistance line via Blue Link:

If your vehicle is equipped with Blue Link, you will also have Enhanced Roadside Assistance, which works in conjunction with Hyundai’s Roadside Assistance. Place a call from inside of your vehicle using the Blue Link button. This will allow the Roadside Assistance representative to access the GPS coordinates of your car.

 

To contact Hyundai Roadside Assistance line via phone:

Call 1-800-243-7766, to reach the Hyundai Roadside Assistance line, toll-free. 

 

To contact Hyundai Roadside Assistance line via Hyundai Assurance Car Care app:

On the main menu of the Hyundai Assurance Car Care app, press the “Assurance Roadside Assistance” button and then click on the “Call Roadside Assistance” button. You will be connected to our Roadside Assistance center.

In the event a warranty-covered mechanical disablement occurs more than 150 miles away from your home and your vehicle is disabled overnight, due to a repair in process, Hyundai Roadside Assistance will reimburse you for reasonable expenses, such as meals, lodging, or alternate transportation. Trip Interruption Benefit is limited to $100 per day, subject to a three-day maximum per incident.

To have your trip interruption expenses reviewed for reimbursement consideration, please email a letter of explanation of your circumstances, and the original receipts for your eligible expenses (lodging, meals, and alternate transportation) to: hyundaiti_reimbursement@dxc.com or click here to submit a claim (https://owners.hyundaiusa.com/us/en/contact-us.html)

Yes. For more than a decade, Hyundai has led the industry with America’s Best Warranty. The Hyundai Protection Plan builds on that commitment. From routine maintenance to unexpected breakdown, damage, or loss, the company-backed Hyundai Protection Plan offers coverage that protects you and your wallet from many expenses resulting from everyday driving.

Many Hyundai dealerships offer them. If your selling dealership does not offer Hyundai Protection Plan products, you can call other dealerships in your area to find one that does. Click here to find participating Hyundai dealerships in your area.

Certain products such as Vehicle Service Contract can be added after the initial time of purchase. Please contact a participating Hyundai dealership for details. Click here to locate dealerships in your area.

 

For more information, contact your local participating Hyundai dealership, or click here.

Whether enhancing the coverage of a Hyundai vehicle’s factory warranty or providing coverage after the factory warranty expires, Hyundai Protection Plan Vehicle Service Contract offers comprehensive protection for mechanical repairs, parts, labor, and roadside assistance. There are three different levels of protection, allowing you to choose the one that best fits you.

• Powertrain
• Gold
  
• Premium

To read more about Hyundai Protection Plan and the specific details of each coverage level, click here.

Hyundai dealerships carry a full line of Hyundai OE (Original Equipment) parts. In addition, Hyundai has recently introduced a second line of brake pads and rotors called Car Care Parts. The Hyundai OE parts offer longer wear, while the Car Care Parts are a more economical alternative. Both part lines are designed specifically for our Hyundai vehicles, providing optimum safety, performance, and reliability for our customers.

Hyundai has launched a second line of parts called Car Care Parts, which offers brake pads and rotors at a lower price.

Car Care Parts target vehicles that are 3-10 years old and covers all models, except the Equus and Genesis. The Accent (2000-2005) was equipped with rear drums and shoes, therefore brake pads and rotors are not needed.

Hyundai is considering other options and will announce them as they become available.

All Hyundai parts installed by a dealer are covered by a 12-month/12,000-mile warranty.

Car Care brake pads and rotors are covered by a 12-month/12,000-mile warranty. This is the same warranty as other Hyundai parts.

No, Car Care Parts cannot be used for warranty repairs. In a warranty repair, OE (Original Equipment) parts are used.

Hyundai Genuine Accessories are offered at every Hyundai dealership. Accessories are features and add-ons that do not come with your vehicle, but can be purchased through Hyundai dealerships. You can choose to purchase these at any time, even after your initial vehicle purchase. A complete list of available Genuine Hyundai Accessories specific to your vehicle is listed here.

Hyundai Genuine Accessories are designed specifically for Hyundai vehicles. When purchasing generic accessories, there is no guarantee that they will fit or work in Hyundai vehicles. By purchasing accessories made exclusively for Hyundai vehicles, the customer is guaranteed the product will work for their vehicle. Further, we offer a limited warranty on Hyundai Genuine Accessories.

You can view a complete list of available Genuine Hyundai Accessories specific to your vehicle here. You can create a wish list and find a dealer near you.

Genuine Hyundai Accessories can only be purchased through Hyundai dealerships. Click here to build your wish list and find a dealer near you.

Accessories installed by an authorized Hyundai Dealer: 

Model years 2003-2014: A Hyundai accessory installed on a new vehicle at the time of, or prior to the vehicle’s date of delivery to the original retail purchaser, or the date the vehicle is first put into service, is covered under the New Vehicle Limited Warranty and is limited to 5 years from the date of original retail delivery or date of first use, or 60,000 miles, whichever occurs first.

 

A Hyundai accessory installed by an authorized Hyundai dealer after the vehicle has been retailed or placed into service shall be warranted for 1 year or 12,000 miles, whichever occurs first, from the date of purchase or installation.

Accessories sold over the counter: 

A Hyundai accessory purchase over-the-counter is warranted for 1 year/unlimited mileage.

To sign up for Blue Link, create a MyHyundai account or log in to your existing MyHyundai account.

1. Go to MyHyundai.com and click REGISTER if you need to create an account.
2. Follow the quick and easy steps on the screen to set up your account. You will need your Vehicle Identification Number (VIN) to complete enrollment.
3. Use the account you created to sign in to the MyHyundai with Blue Link app or manage your account on MyHyundai.com.

Blue Link launched on the 2012 Sonata and is available on most 2013 and newer Hyundai models. Vehicles later than 2013 that are not equipped with Blue Link include 2013-2017 Accent, 2013 Elantra sedan and 2013 Tucson.

There are three Blue Link packages: Connected Care, Remote and Guidance. After the trial period is over, each package is available for $99/year. The Connected Care Package comes with a complimentary trial for all new Blue Link-equipped vehicles. Currently, there are no a la carte options available. 

 

Connected Care is a comprehensive safety and car care package that offers peace of mind no matter where you are. Call Center agents are standing by 365 days a year, 24 hours a day to summon help or provide emergency assistance. The Remote package gives you convenient access to features via the web or smartphone app. You can Remote Start your car, use Remote Climate Control (if equipped), unlock/lock your doors or locate your car when you forget where you parked it. The Guidance Package provides more than just the quickest route to your destination. Destination Search powered by Google is perfect for those looking for new local knowledge.

Purchasing additional years of service during enrollment makes you eligible for discounted rates and provides you with the convenience of uninterrupted service. You can view the discount pricing during enrollment on https://owners.hyundaiusa.com/us/en/index.html.

Blue Link features can be accessed within the MyHyundai app, which can be downloaded directly from the Apple App Store® and Google Play™ on your mobile device.

If your Hyundai is stolen, file a stolen vehicle report with your local police department immediately. The Blue Link Customer Care agent will need a report number to help police find the location of your vehicle. Once your vehicle is located, local authorities will be dispatched to the scene and if still in motion, the agent will trigger a series of remote commands to ensure the vehicle comes to a complete stop and the engine becomes immobilized to ensure your vehicle is recovered safely.

Blue Link is an embedded system, which means that you will be able to use most of the features without the need to have your cell phone in the car. However, some functions are enhanced with your cell phone through the mobile application like remote features.

Of course not! If your Hyundai is equipped with Blue Link, you can enroll at any time. Simply register or log in on the owner's portal at MyHyundai.com, and click to enroll in Blue Link. You'll just need your vehicle VIN (vehicle identification number located on the driver's side dashboard) and a credit card.

See quick "how to" videos that show you more about each Blue Link feature. Helpful information can be also found in the Blue Link User's Manual, which can be downloaded here.

By signing up for auto-renewal with a credit card, you will ensure continued services after the complimentary trial period comes to an end. Your credit card will be charged at the end of your complimentary trial period. As a courtesy, you will receive a timely reminder before your credit card is charged with the current Blue Link subscription rate.

A three-month trial for Connected Care, Remote and Guidance is available when you enroll (credit card required). Please visit your preferred Hyundai dealer for assistance with Blue Link enrollment.

Enhanced Roadside Assistance works in conjunction with your vehicle's Hyundai Assurance 24/7 Roadside Assistance coverage. GPS coordinates for your vehicle will be provided to the Blue Link Customer Care agent when making a Roadside Assistance call from inside the vehicle using the Blue Link button.

The following supported devices are compatible with the MyHyundai with Blue Link app: Apple iPhone X, 8, 8 Plus, 7, 7 Plus, 6s, 6s Plus, 6, 6 Plus; Samsung Galaxy S9, S9+, S8, S8+, S7, S7 Edge, S6, LG V30, Google Pixel 2 and Google Pixel 2 XL. 

Your device performance will vary depending on operating software, service carrier and any user modifications (i.e., third-party operating software). Please check back often as the list of supported devices will change based on user demand.

See the full list of Blue Link compatible devices.

The mobile app supports both Apple Watch and Android Wear smartwatches like the Samsung Gear Live, Moto 360, LG G Watch and the LG G R Watch. Additionally, all Blue Link-equipped vehicles are supported by the smartwatch app.

See the full list of Blue Link compatible devices.

Android Auto extends the Android platform into the car in a way that’s purpose-built for driving.

Android Auto is a separate system from Blue Link. Android Auto offers customers the experience of your mobile phone on your vehicle's navigation screen while Blue Link offers services such as Remote Start, Remote Door Unlock as well as many other wonderful convenience and safety features.

Android Auto brings the Android experience into the car by ‘projecting’ apps and services to the screen in your Hyundai’s dash, and is designed to make it safer and easier to get the information you need when you’re on the road.

Android Auto enabled Hyundai cars have been in dealerships since 2015.

Automakers will be able to take advantage of a platform already being used by millions to deliver a familiar and consistent experience to their customers. Taking a platform-centric approach enables high-quality application development in a way that is purpose-built for cars.

Android Auto allows drivers to more easily access apps and services from their Android phone in the car, without disrupting their focus on the road.

By working together in the OAA (Open Automotive Alliance), automakers and technology companies are able to combine our experience to design a safe implementation intended to reduce driver distraction (with eyes-free technology, like voice). By making the implementation seamless with the automobile’s existing controls, we’re addressing drivers’ current temptations to fumble around with their handsets.

The Open Automotive Alliance is a group of automakers and technology companies that have come together to bring the best of Android into the automobile in a safe and seamless way.

Listed below are important basic Bluetooth commands. Please note that this is only a basic outline of instructions. For more detailed directions, refer to your Owner’s Manual, Navigation User’s Manual, or DIS User’s Manual.

• Pair your phone to the Bluetooth System: Since every phone has a different set of pairing instructions, click here to get step-by-step directions specific to your phone.
• Make a call: Below is a basic outline of how to make calls:

1. Press the talk button located on the steering wheel.
   
2. Listen for a noise and radio display that indicates the Bluetooth is listening.
3. If you wish to call a contact saved in your phone, say “Call (name).” Make sure you say the name exactly how it is stored in your phone. If you have more than one number saved for that contact, the Bluetooth will ask “home,” “office,” “mobile,” etc. State your selection.
4. If you wish to call a number, say “Call number.” After the Bluetooth asks for the number, say the phone number. The Bluetooth will then reply with the phone number to ensure it is correct. Say “Dial” to call that number.

• Receive a call: When you receive a call, you will hear a ring tone through the audio system. The message “INCOMING” and the caller ID will appear on the screen (depending on the model). To answer, press the SEND button located on the steering wheel.
• End a call: When you have finished a phone call, end the call by pressing the END button located on the steering wheel.
  

Yes, to find the Hyundai dealer most conveniently located near you and get driving directions, click here. 

Hyundai has nearly 800 authorized dealers from coast to coast. Hyundai dealerships are equipped to deal with any issue your vehicle may have, from routine maintenance to supplemental service. We strongly encourage our customers to take their vehicles to a Hyundai dealership where only factory-trained technicians will work on your vehicle. No one knows Hyundai vehicles better than our technicians! They have access to a specialized diagnostic system and tools designed especially for Hyundai vehicles. Hyundai dealerships are tied to the manufacturer, receive factory authorized instructions and use only Genuine Hyundai Parts and Accessories. Taking your Hyundai to your preferred Hyundai dealerships allows your vehicle to be properly maintained and serviced, which preserves the life of your car and ensures it will be covered by our warranty. Call your local Hyundai dealer when your vehicle requires attention. Visit the My Preferred Dealer section of this site for your dealer’s contact information.

Setting up your first appointment to get your Hyundai serviced at a Hyundai dealership is extremely important. We suggest our customers schedule their first appointment while at the Hyundai dealer. This gives you the opportunity to meet the service advisor and service managers, who can explain your vehicle’s maintenance requirements. 

 

If you were unable to schedule your appointment at the dealer, you can schedule an appointment by calling the dealership, with Blue Link (if equipped), through the MyHyundai website, or through the Hyundai dealership website.

It is important to have your Hyundai vehicle serviced at the recommended intervals in order for the vehicle to continue performing at its optimal level. For your Hyundai’s recommended maintenance schedule, please click here for an online reference. You can also refer to the Maintenance section in the Owner’s Manual or contact your Hyundai dealer for a full list of minimum maintenance requirements. The maintenance schedule will vary depending on how you drive and the conditions you drive in. Below is a list to help you determine your vehicle’s category:

 

What is the difference between severe and normal driving conditions?
Driving conditions are considered severe:

• For repeated short distances.
• In dusty or sandy areas, in areas where salt or other corrosive materials are used.
• On rough or muddy roads.
• In mountainous areas.
• For extended periods of idling or low speed operation.
• For prolonged periods in cold or extremely humid climates.
• More than 50% of driving in heavy city traffic in temperatures above 90°F.
• If using brakes extensively.

Driving conditions are considered normal

• If your car did not fall into the previous severe category

Driving conditions are considered severe:

• For repeated short distances.
• In dusty or sandy areas, in areas where salt or other corrosive materials are used.
  
• On rough or muddy roads.
  
• In mountainous areas.
  
• For extended periods of idling or low speed operation.
  
• For prolonged periods in cold or extremely humid climates.
  
• More than 50% of driving in heavy city traffic in temperatures above 90°F.
  
• If using brakes extensively.
  

Driving conditions are considered normal:

• If your car did not fall into the previous severe category

Always observe your vehicle’s performance closely. Your vehicle’s onboard technology helps monitor vehicle performance and operation. A number of warning light indicators on the instrument panel are your key to understanding these active monitors. Warning light illumination is an indicator that your vehicle needs the expert attention of the trained technicians and special service equipment available at your local Hyundai dealer. Your Owner’s Manual can give you more information on instrument panel gauges and warning light indicators.

To ensure the best response to your service needs, it is suggested that you call your local Hyundai dealer to make an appointment in advance when your vehicle is in need of service. Contact your local Hyundai dealer to make an appointment.

A Service Rental Car may be made available to you for warranty-covered repairs (participating dealers only). Additionally, some dealers may assist you in renting a car at your expense for any other work you may wish to have performed on your Hyundai. Please contact your local Hyundai dealer before taking your car in to see if alternate transportation is available to you.

Retaining service records can add value to your vehicle and prove that critical, required maintenance has been performed, which validates eligible warranty repairs. Service records should be added to your service history online to help verify that maintenance has been performed. This is especially important if your vehicle is serviced by someone other than an authorized Hyundai dealer. 

Genuine Hyundai Parts are specially designed and engineered to meet Hyundai’s high-performance standards and are backed by Hyundai’s Warranty. Contact your local dealer for details.

Depending upon your area’s weather conditions, seasonal services may be helpful. Review the Maintenance Schedule in your Owner’s Manual for seasonal variations. You should also contact your local dealer for recommended seasonal services pertaining specifically to your geographic area.

1. Go to our Hyundai dealer locater website by clicking here. 
   
2. Enter your zip code information and you will be given a list of Hyundai dealerships in your area. 
   
3. Look at the Hyundai dealership’s contact information, which will include their phone number listed under their name.
   
4. Call the Hyundai dealership to schedule an appointment.
   

1. Press the Blue Link button and say "Service Link."
2. A trained specialist will take the call and offer to schedule you a Hyundai dealership service appointment.
3. You will then be guided through a brief survey to better define the issue.
   
4. The collected data for your vehicle will be sent to your Hyundai dealer.

1. Go to our Hyundai dealer locater website by clicking here.
2. Enter your zip code information. A list of Hyundai dealerships located in your area will appear, along with their information.
   
3. Click on the website link below the Hyundai dealership with whom you wish to make an appointment. 
   
4. Once you are at your desired Hyundai dealership’s website, hover your mouse over the "Service & Parts" tab, and click on "Schedule Service," which will take you to a new page. 
   
5. If this is your first time booking an appointment at this Hyundai dealership, click on "I’m New Here", select the year of your Hyundai, and click "Get Started". If you have visited this dealership in the past, enter your phone number under "Find Me", and proceed to step 7.
6. Select your Hyundai model, and click "Next". Then select the trim level of your Hyundai, input the mileage, and click "Next". 
   
7. On the next screen you can select a service package, choose individual services and repairs, or describe the concern you have with your vehicle. Once you have done so, click "Next". 
   
8. Select your appointment time, choose a specific service advisor if you have a preference, and select your transportation option. Once you have done so, click "Next".
   
9. A page with a summary of the appointment details will appear. If everything appears correct, enter your contact information and click "Book it!"
   
10. You will then receive a confirmation email.
    

1. Log on to your MyHyundai account.
2. Click on the "Schedule Service" link below the vehicle you wish to take to the Hyundai dealership. 
3. The name of your preferred Hyundai dealership will be displayed in the top left corner of the new webpage. Make sure that this is the correct Hyundai dealership. (If this is incorrect, click "Change Dealer". Enter your zip code and click on your desired Hyundai dealership.)
   
4. After your preferred dealer is visible, confirm the mileage of your vehicle by clicking the "Update" link below "My Current Odometer".
5. Once the current mileage is confirmed you can see the next service recommended by Hyundai in the Service Timeline. Choose the appropriate service and click the blue "Schedule Service" button.
   
6. The next screen prompts you to confirm the maintenance service selected, choose additional individual services or repairs if necessary, or describe the concern you have with your vehicle. Once you have done so, click "Next".
   
7. Select your appointment time, choose a specific service advisor if you have a preference, and select your transportation option. Once you have done so, click "Next".
   
8. A page with a summary of the appointment details will appear. If everything appears correct, click "Book it!"
   
9. You will then receive a confirmation email.
   

1. Go to the main menu on the Car Care App.
2. Press the "Car Care" button and then select "Schedule Service."
   
3. If a dealer was saved to the app, you will be taken to the dealer's login page. 
   
4. If no dealer was saved to the app, either press "Cancel" to login to MyHyundai.com to schedule a service appointment with your preferred dealer, or press "Find Dealer" to designate a preferred dealer and save it to the app.

This light comes on for a few seconds when the ignition key is turned to the “on” position and the engine is started. In the event of an emissions-related technical problem, the lamp can have two resulting warnings. A solid illumination warns of an engine emission issue. If this occurs, schedule a service visit at your local Hyundai dealer. A flashing Check Engine lamp indicates a potentially severe issue and the engine should be shut off as soon as you have found a safe location in which to pull over. If, after engine shutdown and restart, the lamp continues to flash, contact Hyundai Roadside Assistance to have your vehicle safely transported to your local Hyundai dealer. Roadside Assistance is available at this number: 1-800-243-7766.

The jack, jack handle, and wheel lug nut wrench are stored in the luggage compartment. The Tire Mobility Kit (TMK), is also stored in the luggage compartment. Pull up the luggage box cover to reach this equipment. To change a flat tire, refer to your Owner’s Manual for complete directions.

If you have a flat tire, contact Hyundai’s 24-Hour Roadside Assistance* at 1-800-243-7766 and let us change it for you.

 

*Hyundai’s 24-Hour Roadside Assistance is complimentary for five years from the date your vehicle was first put in service.

If your vehicle needs to be towed—even if it’s due to an accident—just call Hyundai’s 24-Hour Roadside Assistance* at 1-800-243-7766. In all cases, towing should be done by a qualified commercial towing service as serious damage can occur if the car is towed improperly. See your Owner’s Manual for details.

 

*Hyundai’s 24-Hour Roadside Assistance is complimentary for five years from the date your vehicle was first put in service.

Just call Hyundai’s 24-Hour Roadside Assistance* at 1-800-243-7766.

 

*Hyundai’s 24-Hour Roadside Assistance is complimentary for five years from the date your vehicle was first put in service.

Before buying a particular child restraint system (child safety seat), make sure it fits your car and your child, and complies with your state’s specific safety requirements. You should look for a child safety seat that meets the requirements of the Federal Motor Vehicle Safety Standards (FMVSS).

Child safety seat recommendations are made based on the child’s age, weight, and height. The National Highway Traffic Safety Administration (NHTSA) provides the following guidelines:

• Infants, from birth to at least age one, weighing at least 20 pounds should ride in the backseat in a rear-facing safety seat. Infants weighing 20 pounds or more before one year should ride in a convertible child safety seat rated for heavier infants (most convertible seats are rated up to 30-35 pounds rear facing).
• Children over one year and at least 20 pounds may ride in a forward-facing child safety seat in the backseat. Children should ride in a safety seat with full harness until they reach the upper weight or height limit of the particular seat (usually around age 4 and 40 pounds).
• All children who have outgrown child safety seats should be properly restrained in booster seats until they are at least 8 years old, unless they are 4'9" or taller.

All child safety seat harness straps should be fitted snug against your child, and should lie in a relatively straight line, without sagging or excessive slack. Please read your child safety seat's instruction manual for further information and visit the NHTSA website: http://www.nhtsa.gov/

 

An improperly installed child safety seat may not function correctly in an accident, hard stop, or other sudden maneuver and can cause harm to your child. Child safety seats should always be installed in the rear seat of your vehicle, as this positioning has proven to be safer than front-seat child restraints by NHTSA. When installing the child safety seat, be sure to follow all instructions provided by the manufacturer. In addition, please closely consult your Owner’s Manual.

For more on the selection and installation of effective child restraint systems, please visit the Child Passenger Safety section of the NHTSA website: https://www.nhtsa.gov/road-safety/child-safety

Your Hyundai vehicle's Owner's Manual provides child passenger safety information specific to your vehicle. Additionally, we recommend that you consult and follow your state's laws regarding child passenger safety. For additional information, we recommend that you visit the Governors Highway Safety Association's website at the following url: https://www.nhtsa.gov/road-safety/child-safety

In between service visits, there are several things you can do to help keep your vehicle running like new. Below are some general guidelines. Please be sure to check your Owner’s Manual for specific information on maintaining your vehicle or visit MyHyundai.com.

• Engine oil - Check your oil at every fuel fill-up. Add oil if the level is below the lower mark on your dipstick.
• Engine coolant - Check the coolant in your engine often (at least monthly) by checking the reserve tank. Be sure to check the reserve tank and make sure not to remove the radiator cap—the fluid inside is extremely hot.
  
• Windshield washer fluid - Check your windshield washer fluid at every fuel fill-up.
  
• Automatic transmission fluid - Your authorized Hyundai dealer should check your automatic transmission fluid, linkage, and controls yearly.
  
• Brake fluid - Brake fluid level has an indicator light in the instrument cluster. If the light illuminates, contact your local Hyundai dealer.
  
• Tires - Check your tire pressure at least monthly to ensure that your tires are properly inflated (this includes your spare). Also be sure to check tire tread for uneven or excessive wear and foreign objects.
  
• Air conditioning - Check your air conditioning often by turning it on for a short time regularly.
  
• Lights - Check all of your lights—head, tail, parking, and brake lights, high-mount brake light, turn signals, backup and license plate lights—at least monthly.
  

 

The MyHyundai.com website is designed specifically for Hyundai owners and prospective owners. Becoming a member provides customers access to tools such as locating dealers, building and saving cars, and even scheduling appointments online. There are additional features, such as how-to’s and FAQs, available to Hyundai owners who register their vehicle on the MyHyundai.com website. MyHyundai.com is a great resource to keep you informed and up-to-date with Hyundai.

Once logged in to your MyHyundai account, go to the "Visit My Account" link in the upper right-hand corner of the screen. Update your mailing address or phone number in the "Your Information" section. To update your email address or password, click on the “Change Your Email or Password” link on the right side of the page. Since this is the login information used to identify your account, you will need to enter your current password before changing any information.

Go to your MyHyundai account at owners.hyundaiusa.com and click on the “Forgot Password?” link. Enter your email address in the prompt, answer the security question and then click “Next.” If you’ve forgotten your security answer select “Click here to receive code via SMS or Email” and follow the prompts. If you’ve answered the security questions correctly, continue to follow the “Forgot Password” prompts until you have successfully created your new password.

Since each MyHyundai account contains sensitive information, we try to keep it as secure as possible. To do so, if your account is inactive for an extended period of time, a bar at the top of the screen will appear asking if you are still there. If you do not respond, the system will automatically log you out.

Anyone can get a MyHyundai account, but certain features of the website will not be available to you unless you register your Hyundai vehicle with the website.

To get a MyHyundai account, click on the “MyHyundai” tab at the top of the Hyundai website. You will see two buttons: “Register” and “Log In.” Click “Register” and fill out your information. At this point you can either register your vehicle or finish your registration.

Parts of the MyHyundai website can only be seen by members with a registered vehicle attached to their account. Furthermore, you are able to keep track of your mileage, view your vehicle’s manual, view FAQs specific to you, and much more!

Log in to your MyHyundai account at owners.hyundaiusa.com On the top left you will see a tab called “Add Vehicle.” Click on this tab and then enter your vehicle’s VIN and click “Save this vehicle to MyHyundai.”

Hyundai is dedicated to keeping our customers up to date and fully informed about their vehicles and the company. We use email, mail, phone calls, social media, etc., to communicate with our customers. These may include new vehicle information, exciting news and events, service coupons, maintenance memos, and feedback requests.

Multiple departments at Hyundai, as well as individual Hyundai dealerships, send information to customers and potential customers. You may receive special offers, notices about events and promotions, or surveys and online feedback requests.

Hyundai continuously strives to provide our customers with the best possible service and products, and we cannot do this without your help. We understand that completing a survey or posting a review takes precious time out of your day, and we truly appreciate any feedback you can give us. By gathering first-hand information about your experience with our vehicles, Hyundai dealerships, and the company, can continue to improve on the Hyundai ownership experience.

Hyundai is involved in multiple social media sites, including:

• Facebook 
• Google+ 
• Instagram
• Pinterest 
• SureCritic
• Twitter
• YouTube

The "Customer Communication Preferences Center" provides Hyundai owners and handraisers a self-managed tool to customize relevant communications and offers. The Center can be accessed through the Communication Preferences page under MyHyundai.com.

Opting in or opting out through our Communication Preferences Center in MyHyundai.com will not affect any communication preferences you may have previously established with Hyundai dealers, Hyundai Motor Finance or Hyundai Blue Link.

Register at MyHyundai.com and access the Communication Preferences page under the “My Account” section. Select the topic(s) you are interested in from the five categories of communications we offer:  

• Information & Offers for Owners
• Products, Promotions & Sales Events 
• Hyundai Special Events & Programs
• Company News, Information & Initiatives
• Survey & Feedback

Simply select the category and indicate your interest(s) from the dropdown menu.

Select "Unsubscribe from all" in the Communication Preferences page under MyHyundai.com. You can also click on the unsubscribe link within Hyundai marketing email(s) you receive. Please note that even if you unsubscribe from all, you will still receive Hyundai transactional email, such as service appointment reminders.

 

If you wish to opt out of Hyundai Blue Link communications, please log on to the Blue Link webpage to manage your Blue Link preferences.

Turn the subscription slider of "Products, Promotions & Sales Events" to "On."

The Communication Preferences Center in MyHyundai.com manages only marketing and communications initiated by Hyundai Motor America. Please contact your local Hyundai dealer to be removed from their email list.

When you provide your personal information such as your name, address and/or email address to our website, at Hyundai sponsored events, or at a Hyundai dealership when purchasing or servicing a Hyundai vehicle, your information is captured and stored. We may periodically refresh this information from our databases to ensure it remains current.

Hyundai will send a confirmation email to your email address should there be a change related to your communication preference(s), personal contact information and/or vehicle ownership status. Change(s) can be triggered by submitting your vehicle interest on Hyundaiusa.com, Hyundai sponsored events or auto shows, purchasing a Hyundai, or servicing your Hyundai vehicle at your local Hyundai dealership. 

If you did not initiate the change, please contact the Hyundai Customer Connect Center at 1-800-633-5151.

To locate a Hyundai dealership and its contact information, click here.

If you would like to contact us regarding Blue Link, call us at 855-2-BLUE-LINK (855-225-8354) or email us at customercare@HyundaiBlueLink.com.

To contact someone regarding Roadside Assistance, call 800-243-7766.

For all other inquiries, call us at 800-633-5151 or email us at consumeraffairs@hmausa.com.

We’re sorry about your dissatisfaction and encourage you to contact us immediately using any of the methods on our complaints page.

Often, yes. Click here and enter your ZIP code to find offers and promotions in your area you may qualify for. Plus, get details on nationwide promotions through the Military Program, College Grad Program and more!

Please contact your local Hyundai dealer to ask if there are any current service specials or promotions.

This innovative service lets you use your smartphone for a quick and easy way to schedule a test drive. To get started, download the app now or get access via Hyundai’s website

A certified Hyundai Sales Representative from one of the closest dealerships to your pick-up location will be picking you up for your test drive. The picture and name of the sales rep is revealed once you start to message back and forth with the dealership through in-app messaging and once they leave to pick you up for the test drive.

Dealerships require you to have a valid driver's license in order to take a test drive. Similar to when you take a test drive at the dealership, we will need to verify you have a valid ID.

You can! After you book your test drive, you can start a conversation with your local dealer through messaging, and then you two may handpick the vehicle you'd like them to bring.

Once a test drive is booked, the "Test Drive a Hyundai" button on the home screen will now read "Test Drive Booked." You may tap through and tap "Cancel my drive," and your dealership will be notified that you would no longer like to take a test drive.

Simply tap into the "Test Drive Booked" icon on the home screen, then tap on the map, and you will be able to edit your location.

You can edit your test drive at any point during the request, simply tap on any information on the test drive summary screen and select the new information you'd like to send to the dealership.

• If you select "Come to me" a Hyundai sales representative will come to the location of your choice, with the model vehicle of your choice, at the date and time you select.
• If you select "Go to Dealer" you will still choose the date, time, and model vehicle you'd like to test drive, and you will head to the closest available dealership for the test drive. The nice part is you now have a booked appointment and the sales representatives will be ready to go when you get there.

Choosing a music preference is optional for the consumers to choose and dealers to play. We’ll keep working on the best music options for you.

You don't know until you try! Of course dealerships will try to fulfill every test drive possible, but they are limited by time and distance. Please try to book a test drive through the Hyundai Drive platform, and you will be connected to the sales representative closest to you.

Shopper Assurance will redefine the way people shop for a new Hyundai. The modern shopper expects on-demand, personalized tools and services, and shopping for a car is no different. Shopper Assurance is Hyundai’s commitment to shorter transaction times, more transparency and improved customer satisfaction through consumer-focused online tools and services. 

Transparent Pricing: Dealer provides their price up front and on the dealer websites.

 

Streamlined Purchase: Participating dealers will offer online tools for shoppers to fill out paperwork and get pre-qualified prior to ever stepping foot on the dealer lot. Shoppers will also be able to get their trade-in value online so they are well informed and comfortable with their purchase. 

 

Flexible Test Drive: Convenient ways to schedule a test drive either at a shopper's desired location or at the dealership, all booked from the ease of the Hyundai Drive mobile app or by calling the dealer directly.

 

3 Day Worry-Free Exchange: If you are not happy with your purchase, you can return it within 3 days and exchange it for another new Hyundai.*

 

*Under the 3 Day Worry-Free Exchange, a customer who purchases or leases a new Hyundai vehicle from a participating dealer may return the Hyundai vehicle for any reason to exchange it for another new Hyundai vehicle, provided that: 1) the Hyundai vehicle is returned to the dealership where the vehicle was purchased or leased within three (3) days from the date of purchase/lease (with the three-day period being extended by one day if the final day of the three-day period falls when the dealership is closed); 2) the returned vehicle is in “like new” condition (e.g., the automobile has not been in an accident and is free from modifications, dents, scratches, tears, breaks, cracks, stains, etc.) as determined by the dealer; 3) the customer has driven the returned vehicle less than 300 miles from the date of purchase/lease; and 4) the returned vehicle is free from any outside lien. If the returned vehicle meets all of these requirements, the customer may exchange it for another new Hyundai vehicle, subject to the mutual agreement of the customer and dealer on the terms of the new vehicle purchase or lease. Additional costs may apply to exchanges for a vehicle of greater value. See participating Hyundai dealers or hyundaiusa.com/us/en/shopperassurance.html for details.

Eventually, yes. Currently, Shopper Assurance is a limited regional program that will continue rolling out nationally over time. Current participating dealers can be found here on this site: HyundaiUSA.com/us/en/ShopperAssurance

The dealer’s price will be seen on your dealer's website as you browse the vehicle inventory.

The digital retail tool allows shoppers to pre-fill online their information including credit application, finance options, payment estimation and trade-in information with the goal of drastically reducing the amount of time a shopper has to spend in a dealership. 

Secure credit application, accurate payment calculation details, and trade-in evaluation.

Depending on the dealer site, trade-in value is estimated using Kelley Blue Book®, Black Book® or Edmunds data.*

 

*For more information, visit Kelley Blue Book’s kbb.com. Kelley Blue Book is registered trademark of Kelley Blue Book Co., Inc. 

Hyundai Motor Finance will be used as the primary lender for both new vehicles. There are over 2,000 additional lenders that are eligible to fund sales through this program.*

 

*Financing available for well-qualified buyers.

Shoppers will have the option of requesting a test drive be brought to the location of their choosing through the Hyundai Drive program with available mobile app, or selecting to come into the dealership for a cash incentive. Hyundai has provided online tools to make these requests easy and convenient both on desktop and mobile. To sign up for your cash incentive please visit: https://www.hyundaiusa.com/us/en/special-promotions/national-test-drive-offer*

 

*Limit one coupon redemption per household per 6 months. Coupon can only be redeemed at the participating Hyundai dealership location reflecting the website where the offer was presented online (“Participating Dealership”). It may be redeemed only once. Void if copied or transferred and where prohibited or otherwise restricted. Improper use including any organized redemption campaign by any individual or group constitutes fraud. Coupon may not be reproduced, copied, purchased, traded or sold. No refunds for any unused or partially used coupons. Participating Dealership employees and people covered under a Participating Dealership employee purchase plan and their family members are not eligible. The Participating Dealership and its parent and affiliated companies are not liable for any loss, damage, or delay to any person or property in connection with the use of the coupon. By signing up for this promotion you agree to receive communications related to this promotion. The Participating Dealership reserves the right to make the final decision regarding whether to redeem or refuse any reward card certificate or coupon. Must be 18 or older and present a valid U.S. Driver's License to qualify. Shipping to U.S. addresses only. Valid email address must be provided to qualify for offer.

 

Amazon.com: Amazon.com is not a sponsor of this promotion. Except as required by law, Amazon.com Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods on Amazon.com or certain of its affiliated websites. GCs cannot be redeemed for purchases of gift cards. Purchases are deducted from the GC balance. To redeem or view a GC balance, visit "Your Account" on Amazon.com. Amazon is not responsible if a GC is lost, stolen, destroyed or used without permission. For complete terms and conditions, see http://www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates. No expiration date or service fees.

 

Target: The Bullseye Design, Target and Target GiftCards are registered trademarks of Target Brands, Inc. Terms and conditions are applied to gift cards. Target is not a participating partner in or sponsor of this offer. Target eGiftCard redeemable at Target.com. Target eGiftCard may be redeemed at any Target store in the U.S. with a web-enabled mobile device. Message and data rates may apply.

 

Target T&Cs: This Gift Card can be redeemed for merchandise or services (other than American Express and Visa gift cards and prepaid cards) at Target stores in the U.S. or Target.com, and cannot be redeemed for cash or credit except where required by law. No value until purchased. For balance information, visit http://www.target.com/giftcards or call 1-800-544-2943. To replace the remaining value on a lost, stolen or damaged card with the original purchase receipt, 1-800-544-2943. (C) 2016 Target Brands, Inc. The Bullseye Design, Bullseye Dog and Target are trademarks of Target Brands, Inc. 1212 1897.

 

Visa: This account is issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This account can be used everywhere Visa debit cards are accepted online, by phone or mail within the United States.

The 3 Day Worry-Free Exchange provides customers peace of mind on their purchase. We're so confident buyers will love their new Hyundai, that we're offering a return policy of 3 days for an exchange of another new Hyundai. 

Under the 3 Day Worry-Free Exchange, a customer who purchases or leases a new Hyundai vehicle from a participating dealer may return the Hyundai vehicle for any reason to exchange it for another new Hyundai vehicle, provided that: 1) the Hyundai vehicle is returned to the dealership where the vehicle was purchased or leased within three (3) days from the date of purchase/lease (with the three-day period being extended by one day if the final day of the three-day period falls when the dealership is closed); 2) the returned vehicle is in “like new” condition (e.g., the automobile has not been in an accident and is free from modifications, dents, scratches, tears, breaks, cracks, stains, etc.) as determined by the dealer; 3) the customer has driven the returned vehicle less than 300 miles from the date of purchase/lease; and 4) the returned vehicle is free from any outside lien. If the returned vehicle meets all of these requirements, the customer may exchange it for another new Hyundai vehicle, subject to the mutual agreement of the customer and dealer on the terms of the new vehicle purchase or lease. Additional costs may apply to exchanges for a vehicle of greater value. See participating Hyundai dealers or Hyundaiusa.com/ShopperAssurance for details.

Yes. On the Accessories tab of the MyHyundai website, below the accessories listed, you will find information for featured merchandise. If you click on the individual items in which you are interested, you will be brought to a different page where you can enter the name or number of an item. You will then get the price and additional information for the item.