Hyundai Motor America - contact us, faq

What does my HPP cover?

4A Advantage 6 years/75,000 miles New Vehicle Limited Warranty
4B Advantage Plus 10 Years/100,000 miles New Vehicle Limited Warranty
Plans. Will cover 4 days of car rental at $25.00 per day. See brochure or contract for other exclusions.
Subsequent Owner Plans
Code Plan Name Coverage Extends
5A Powertrain 6 years/75,000 miles Powertrain only
5B Advantage Powertrain 6 years/75,000 miles Powertrain & NVLW
6A Powertrain Plus 10 years/100,000 miles Powertrain only
6B Advantage Powertrain Plus 10 year/100,000 miles Powertrain & NVLW
*No coverage for emissions parts. No roadside assistance coverage on 1999 to present HPP Plans. Will cover 4 days of car rental at $25.00 per day. See brochure or contract for other exclusions.

How do I cancel an HPP (Hyundai Protection Plan)?

Owner must make a written request to cancel and submit that to the selling dealership

What documents do I have to submit to cancel my HPP?

Submit an odometer statement, an HPP Cancellation form.

What if my selling dealership is no longer in business?

Submit the HPP cancellation request to HMA at the Fountain Valley Headquarters, Attn: HPP Dept.

What if I have moved away from my selling dealership?

If the dealership is still in business, the HPP cancellation needs to be processed through the dealership.

What documents do I have to submit to HMA to cancel an HPP?

Submit an notarized odometer statement, an HPP Cancellation form , and a copy of your sales contract.

Is there a charge to cancel my HPP?

There is a $25.00 fee to cancel the HPP.

Will I be refunded the total amount of my HPP purchase?

After 60 days of purchase, the HPP will be prorated based on mileage.

If I sell my vehicle, is the HPP transferable to the new owner?

Yes, your HPP can generally be transferred to a subsequent owner.

How do I transfer my HPP to a new owner?

Submit a “Request for Transfer”, a notarized odometer reading, along with a $35.00 processing fee to HPP Program Headquarters in Fountain Valley, CA

What kind of payments are accepted for the processing fee to transfer my HPP?

Payment can be made by cashier’s check, or certified check

Is there a time limit on transferring ownership of my HPP?

Yes, transfer must be made within 30 days of the change of ownership of the vehicle.

Can the HPP be transferred more than one time?

In general, the HPP can only be transferred once.

Please explain the warranty coverage on my original equipment battery

For model years 1997 – 2006 the battery is covered for 3 years / unlimited miles (please see you warranty handbook for specifics).

What is covered in the original equipment battery warranty?

Defects in factory workmanship or materials are covered as well as recharging due to a warrantable defect.

Are there any items which are not covered by the battery warranty?

Damages caused by recharging or mishandling, customer negligence, breakage of container or improper jump starting damage due to freezing or consequential damages relating to the abovew.

What is the specific coverage of my battery warranty?

Labor is covered 36 months. Full cost of battery covered 24 months. 25% of battery cost covered 25-36 months.

Please explain Air Conditioner warranty coverage.

For model years 1999 – 2006 the Air Conditioner is covered for 5 years/60,000 miles (please see your warranty handbook for specifics)

What is covered in my Air Conditioner warranty?

Defects in factory workmanship or materials. Specific components which are covered are: Components: Compressor, Expansion Valve, Thermostat, Receiver Dryer, Evaporator, Hoses, Condenser

What is not covered under my Air Conditioner Warranty?

Minor noises, vibrations, slight odors, Normal Clutch cycling, failures due to overcharging, failures due to lack of lubricant, and improper dealer installation

What is the warranty coverage on glass?

For Model years 1999-2006 the warranty coverage is for 5 Years/60,000 Miles (Please see your warranty handbook for specifics)

What is Covered in the warranty on my glass?

Defects in materials or factory workmanship are covered, examples might include: Air bubbles, stress crack, separation of laminations, distortion.

What is Not Covered in the warranty on the glass in my Hyundai?

Chips, breakage, scratches, nicks, improper repairs, wiper damage, sand blast or road hazards

Can I be reimbursed for roadside assistance coverage for towing, trip interruption, roadside assistance, and lockout?

Covered expenses may be reimbursed by sending the original receipt plus a letter of explanation to:
Hyundai Roadside Assistance Claims Dept
P.O. Box 9145
Medford, MA 02155

Roadside Assistance phone: 1-800-243-7766

All requests for reimbursement will be reviewed by the Roadside Assistance Claims Department to determine eligibility.

Please explain the warranty coverage on my brake rotors.

Brake Rotor, Turn or Replace for model years 1999-2006 5 Years/60,000 Miles due to defects in materials or factory workmanship.

What is Covered under the warranty on my brake rotors for my Hyundai?

Resurfacing rotors or replacing rotors if necessary, to meet specifications, unless otherwise prohibited by state or local laws.

What is Not Covered under the warranty on my brake rotors for my Hyundai.

Damage to rotor caused by brake pad wear, overheating of brakes, rust, or over cutting.

Please explain the warranty coverage on paint

For model years 1998 – 2006 the coverage for paint is 3 years / 36,000 miles

What is Covered under my paint warranty for my Hyundai?

Defects in factory workmanship/materials which results in a significant unsightly appearance of affect the value of the vehicle.

What is Not Covered under my paint warranty for my Hyundai?

Damages due to fall out , chips, car washes, acid rain, accidents, scratches, stains, foreign material, substances, normal wear, fade, weathering, damage from excessive or improper polishing, minor imperfections which are considered to be commercially acceptable such as slight "orange peeling", color and luster variations.

What is Covered in my Timing Belt Warranty

Defects in factory workmanship or materials are covered by the warranty.

What is Not Covered by the Timing Belt Warranty?

External damage or anything that is not due to a defect in materials or workmanship.

Please explain the warranty coverage for the radio.

For model years 1997-2006, the warranty is 3 Years/36,000 Miles.

What is Covered under my radio warranty?

Defects in factory workmanship or materials, or Station drifting, fade, noise, no scan/seek, no memory.

What is Not Covered under the radio warranty?

Normal reception problems due to the geographic and atmosphere conditions.

What is the warranty coverage for the other parts of my audio system?

Cassette & CD Player 1997-2006 3 Years/36,000 Miles
Speakers, Wiring, Antenna 1999-2006 5 Years/60,000 Miles

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