Frequently Asked Questions
Wondering when the newest models will hit showroom floors? Have questions about the Warranty or about Hyundai in general?
You'll find all the answers right here.
You'll find all the answers right here.
What is Blue Link? How do I sign up?
Blue Link is a dynamic and innovative telematics solution that combines safety, car care, remote functionality and infotainment into a complete package. It helps simplify the life of Hyundai owners and reduce distracted driving. Your local Hyundai Dealer can assist you in the enrollment process during your vehicle purchase or at any point in the future. You can also sign up online at MyHyundai.com if you've already purchased a Hyundai. Simply register or log in, and click enroll.
What is Hyundai Blue Link Connected Care and the Monthly Vehicle Health Report?
Blue Link Connected Care is a suite of safety and car care features providing Hyundai owners with services such as Automatic Collision Notification, SOS Emergency Assistance, Enhanced Roadside Assistance, Monthly Vehicle Health Reports and Maintenance Alerts. All new Blue Link-equipped Hyundai vehicles will come standard with one year of Blue Link Connected Care. The service is fully transferable to subsequent owners within one year of the vehicle's date of first use.
The Monthly Vehicle Health Report (MVHR) contains a comprehensive, straightforward diagnostic evaluation involving most aspects of your vehicle's performance. It is available for viewing on MyHyundai.com and will be sent via email after the first ignition cycle on your MVHR date. You can change the monthly delivery date by logging-in to MyHyundai.com.
What mobile apps are available with my Blue Link subscription?
All Blue Link equipped vehicles are supported by the Blue Link mobile app. The Genesis Intelligent Assistant App currently supports the Genesis Sedan only starting with 2015 model year. With both apps, you will be able to utilize remote features like Remote Start and have additional Blue Link content at your fingertips. All Blue Link-equipped vehicles are available via the app with your MyHyundai.com account credentials and active Blue Link subscription.
A Blue Link subscription to the Remote Package is required to execute remote features and Guidance Package is required to use POI Web Search and Download.
How does Enhanced Roadside Assistance work?
Enhanced Roadside Assistance works in conjunction with your vehicle's Hyundai Assurance 24/7 Roadside Assistance coverage. GPS coordinates for your vehicle will be provided to the Blue Link Customer Care agent when making a Roadside Assistance call from inside the vehicle using the Blue Link button.
How does Stolen Vehicle Recovery work with local police to recover my vehicle?
If your Hyundai vehicle is stolen, file a stolen vehicle report with your local police department immediately. The Blue Link Customer Care agent will need a report number to help police find the location of your vehicle. Once your vehicle is located, local authorities will be dispatched to the scene and if still in motion, the agent will trigger a series of remote commands to ensure the vehicle comes to a complete stop and the engine becomes immobilized to ensure your vehicle is recovered safely.
Is my vehicle equipped to perform Remote Start? How long will the engine idle during a Remote Start?
Your vehicle must be equipped with Push-Button Start AND Automatic Transmission or DCT (Dual-Clutch Transmission) to operate the Remote Start feature. The vehicle engine will idle for up to 10 minutes and automatically turn off if you do not enter the vehicle with the smart key fob.
Note: See your Blue Link User's Manual for Remote Start requirements and Preconditions.
How do I cool or warm my vehicle's interior using Blue Link?
You can pre-set the temperature and fan speed before turning off the vehicle's engine. The next time you perform a Remote Start, your vehicle will begin to cool or warm the cabin based on the pre-set temperature and fan speed.
For select vehicles equipped with Fully Automatic Temperature Control, you can set the cabin air temperature directly from the web or mobile app when executing a Remote Start. This option will be visible in both Mobile App & MyHyundai.com if this feature is available for your vehicle.
Why does the Remote Start feature not work sometimes?
The car's doors must be locked, security system armed, gearshift lever in Park (P) position, it has been less than 4 days since last vehicle ignition off, and the vehicle should be located in an open area with good cell reception. A full list of preconditions for Remote Start are found in the Blue Link User's Manual and on MyHyundai.com.
What is Car Finder and how do you use this feature on my mobile app?
Car Finder allows you to find your vehicle on a map if you are within a 1-mile radius of your car. It also gives you the option to tag your vehicle's current location for future reference. To activate Car Finder via the mobile app, tap on the Map and select the Car Finder icon. Car Finder via the Genesis Intelligent Assistant App is available off the main menu.
A Blue Link subscription to the Remote Package is required to use this feature.
What Blue Link packages are available and how much do they cost? Do you offer a la carte services?
There are three Blue Link packages: Connected Care, Remote and Guidance. After the trial period is over, each package is available for $99/year. The Connected Care Package comes with a complimentary one year trial for all new Blue Link equipped vehicles. A three month trial for Remote and Guidance is available when you sign up using your credit card. (Restrictions may apply based on your current vehicle.)
Connected Care is a comprehensive safety and car care package that offers peace of mind no matter where you are. Call Center agents are standing by 365 days, 24 hours a day to summon help or provide emergency assistance. The Remote package gives you convenient access to features via the web or smartphone app. You can Remote Start your car, use Remote Climate Control (if equipped), unlock/lock your doors or locate your car when you forget where you parked it. The Guidance Package provides more than just the quickest route to your destination. Destination Search powered by Google is perfect for those looking for new local knowledge.
Currently, there are no a la carte options available.
Why do my vehicle's hazard lights flash when I use Remote Start?
The blinking lights are a visual indicator and precaution to you and others that the vehicle engine is running. The parking lights will blink until the vehicle is turned off or until you enter the vehicle with the smart key fob.
Can I demo the mobile app before enrolling in Blue Link?
Yes, you can demo the mobile app prior to enrolling in Blue Link. Download the available app for your vehicle and select the DEMO button to explore all the features that the mobile app has to offer.
What smartphones are compatible with the mobile apps?
The following supported devices have been certified to work with the mobile apps: Apple iPhone 6, 6 Plus, 5 and 5S running iOS 7 or 8; Android Galaxy S5, Galaxy S4 and Galaxy Note 3 running Jellybean 4.2 and KitKat 4.4. Technical assistance is available for these devices if troubleshooting is needed.
The following devices are expected to compatible but have not been fully certified and troubleshooting assistance is not available: Apple iPhone 5C, 4S, and 4; Android Nexus 5, Galaxy S3, Galaxy Note 2, Galaxy Epic 4G, Evo 4G, Thunderbolt 4G, HTC One, Droid Razr, Razr HD and Razr M.
Your device performance will vary depending on operating software, service carrier and any user modifications (i.e., third-party operating software). Please check back often as the list of supported devices will change based on user demand.
I don't receive proactive notifications showing travel time to my next appointment when using the Genesis Intelligent Assistant app. Why?
All calendar events must have a time and location for proactive notifications to work properly. Additionally, verify that your mobile app has access to your smartphone's native calendar. You can confirm these preferences under the Privacy section in your iPhone Settings. Android users automatically grant access to the calendar when downloading the app.
What Hyundai vehicles are equipped with Blue Link?
Blue Link launched on the 2012 Sonata and is currently available on most 2013-2016 Hyundai models with the exception of Accent.
Will Blue Link use my cellphone connection to provide me with safety, security and car care services?
Blue Link is an embedded system, which means that you will be able to use most of the features without the need to have your cell phone in the car. However, some functions are enhanced with your cell phone through the mobile application like remote features.
What do the Blue Link buttons on my car's rear view mirror do?
The Blue Link button provides access to a voice-response menu of services. The center button is used for Enhanced Navigation services like Destination Search Powered by Google. Pressing the SOS button connects users with a live agent who can provide emergency assistance. A detailed list of voice-response commands are available in the Blue Link User's Manual.
How does the Blue Link smartwatch app work with my smartphone?
The smartwatch app is an extension of your Blue Link mobile app and connects automatically using Bluetooth 4.0. Your smartphone provides the data connection to send remote requests to your vehicle.
Android users need to download the Android Wear app on their smartphone before using the smartwatch app. Apple users do not need to download an additional app to their iPhone.
What smartwatches and Hyundai vehicles are supported by the Blue Link smartwatch app?
The mobile app supports both Apple Watch (when available) and Android wear smartwatches like the Samsung Gear Live, Moto 360, LG G Watch and the LG G R Watch. Additionally, all Blue Link-equipped vehicles are supported by the smartwatch app.
What remote features are available and how do I use voice commands on my Blue Link smartwatch app?
Tap the microphone icon on the top area of the screen and state your request. You can also tap 'Start' to see the list of available apps and select 'Blue Link' from the list.
Available remote features and voice commands include "Remote Start", "Remote Stop", "Door Lock", "Door Unlock", "Flash Lights", "Horn and Lights", "Car Finder", "Call Roadside" and "Call Blue Link" to speak with an agent. The app will also respond to natural language commands like "start my car" or "lock my car". For security purposes you will need to enter your PIN manually.
How do I navigate to a point of interest or to my vehicle's location using my smartwatch?
Navigation is carried out on your smartphone when requesting directions to a point-of-interest or making a Car Finder request.
Can I switch between Hyundai vehicles on the Blue Link smartwatch app?
Switching between your Hyundai vehicles on the smartwatch app is not available at this time. The last vehicle selected on your smartphone will be used by the smartwatch application. You can select a different vehicle on your Blue Link mobile app on your smartphone.
My smartwatch does not show the Blue Link app after pairing my smartphone to the watch.
Make sure you have the latest version of the Blue Link app installed on your smartphone. If this is the case and the issue persists, uninstall the Blue Link app from your smartphone and re-download it. It may take a few moments for your watch to recognize the Blue Link app and make it available on the watch app list.
How do I update my Blue Link smartwatch app to the latest version?
Your smartwatch syncs with the Blue Link mobile app on your smartphone automatically. Updating the Blue Link mobile app on your smartphone will ensure your smartwatch app is always up to date.
Where can I find help with setting up or troubleshooting my smartwatch?
For Android troubleshooting instructions please visit www.support.google.com/androidwear. For additional Apple Watch information please visit www.apple.com/watch.
Do I need an additional data plan to use or download in-vehicle apps?
No. Your active Blue Link subscription includes the data needed to download, update and run select in-vehicle applications. Some multimedia apps like Pandora will use your smartphone data to stream content.
How do I download apps available for my vehicle?
Select vehicles are equipped with the Blue Link Download Center. The Download Center is Hyundai's exclusive app store with the latest in-vehicle apps for Hyundai vehicles. In equipped vehicles, go to the Home Screen and navigate to the "APPS" icon, select "DOWNLOAD CENTER" and download available apps for your vehicle.
Do I need to use a credit card to enroll in a Blue Link trial offer?
By signing up for auto-renewal with a credit card, you will ensure continued services after the complementary 1 year trial period comes to an end. The complimentary three-month trial period of Remote and Guidance requires a credit card at time of enrollment.
When and how much will my credit card be charged if I select auto-renewal?
Your credit card will be charged at the end of your complimentary trial period. As a courtesy, you will receive a timely reminder before your credit card is charged with the current Blue Link subscription rate. For package pricing, please refer to HyundaiBlueLink.com.
Why should I purchase additional years of service during my Blue Link enrollment?
Purchasing additional years of service during enrollment makes you eligible for discounted rates and provides you with the convenience of uninterrupted service. You can view the discount pricing during enrollment on MyHyundai.com.
Will my credit card be charged when I complete enrollment if I decide to purchase additional years of service?
Yes, your credit card will be charged at the end of the transaction when you sign up for additional years of Blue Link service beyond the complimentary trial period.
How can I pay for my Blue Link subscription?
You can pay your Blue Link subscription with MasterCard, VISA, AMEX or Discover.
How do I change my notifications email or phone number?
For some vehicles, log-in to MyHyundai.com, select your vehicle and click on "UPDATE MY INFO". You can modify the notification email address and phone number at the bottom of this screen. Additional phone numbers can also be added.
What do I do if I forget or want to update my PIN?
Log-in to MyHyundai and click on the Blue Link logo and select "UPDATE MY PIN". If you forget your PIN, contact 855-2-BlueLink (855-225-8354) and speak to a Blue Link Customer Care agent.
Where can I find the status of my subscription and package expiration date?
After you log-in to MyHyundai.com, you will be able to see the Blue Link subscription status and package expiration dates for each active vehicle next to the Blue Link logo on the top left hand side of the vehicle section. Additionally, from the Blue Link tab, select "BLUE LINK SUBSCRIPTION" for more details including renewal dates.
Who is considered a Secondary Driver and how do I send them an invitation to share Blue Link?
A secondary driver can be someone who shares a Blue Link equipped vehicle with you. Depending on your vehicle, the primary Blue Link subscriber can send an invitation to a secondary driver via MyHyundai.com so they can have a full Blue Link experience by creating their own MyHyundai account and setting their own feature and notification preferences. To send a Secondary Driver invitation, log-in to MyHyundai.com and select Drivers from the Blue Link tab. For other vehicles, the primary driver can set up the secondary driver by logging into Myhyundai.com, clicking on the Blue Link logo selecting "UPDATE MY INFORMATION".
Do vehicles equipped with Wi-Fi have "Hot Spot" mode?
At this time, vehicles equipped with Wi-Fi capabilities do not have a "Hot Spot" mode. Equipped vehicles will be able to connect to your home or dealership Wi-Fi network for the purpose of downloading and/or updating in-vehicle apps at faster speeds.
Where can I get a copy of the Blue Link User's Manual?
Log-in to MyHyundai.com, select your vehicle and navigate to the "Manuals & How To's" tab to find the Blue Link User's Manual. You can view or download a PDF version of the User's Manual.
What kind of warranty coverage does Blue Link have?
Blue Link equipment is covered under the 5-Year/60,000-Mile New Vehicle Limited Warranty.
Why am I receiving an error message when accessing the Blue Link pages in Safari?
When using Safari to access the Blue Link pages within MyHyundai.com, verify that the "Accept Cookies" setting is set to "Always". Below are sample instructions for the iPad:
1. Open Safari Settings
2. Select "Accept Cookies" menu
3. Change setting from "From Visited" or "Never" to "Always"
How do I contact a Blue Link representative?
If you have any questions about Blue Link, please call Blue Link Customer Care at (855) 225-8354 or send an email to firstname.lastname@example.org.
You can contact Blue Link as often as you like. For your convenience, you can contact one of our Blue Link Customer Care agents from the car by pressing the Blue Link button, from your smartphone mobile app or from MyHyundai.com
What Blue Link services are only available on Sonata PHEV?
Connected Care Package (3 years standard – enrollment required)
• Plug and Charge status
• Time left until fully charged
• Existing battery level
• Real-time electric and fuel range
• Start or stop charging
• Set up charging schedule with days of the week and time
Guidance Package (3 month trial – enrollment and credit card required)
• Nearby Charge Station Search and Send-to-Car
What is the trial period for Pre-Owned and Certified Pre-Owned (CPO) vehicles?
A three-month trial for Connected Care, Remote and Guidance is available when you enroll (credit card required). Please visit your preferred Hyundai dealer for assistance with Blue Link enrollment.
What is the Hyundai Blue Link Skill?
The Hyundai Blue Link Skill connects your Hyundai vehicle to Alexa enabling you to Remote Start/Stop, set the desired interior cabin temperature, Remote Lock/Unlock, honk your horn and flash your lights using your voice. An active Remote Package subscription is required to access the Hyundai Blue Link Skill. To enroll in Hyundai Blue Link visit www.MyHyundai.com
How do I connect my Hyundai Blue Link Account to Alexa?
Once you have the Alexa Companion App downloaded onto your smartphone, visit the Skill store and search for 'Hyundai Blue Link'. Once you have enabled the skill, log into the Skill using your Hyundai Blue Link Username and Password. You will need to accept the Hyundai Blue Link Terms and Conditions in order to use the Skill.
What are some example phrases for the Hyundai Blue Link Skill?
You can speak remote commands naturally to Alexa but here are some examples: • Remote Lock: “Alexa, tell Blue Link lock my car”
• Remote Unlock: “Alexa, tell Blue Link to unlock my Tucson”
• Remote Lights: “Alexa, tell Blue Link to flash the lights on the Sonata”
• Remote Horn: “Alexa, tell Blue Link to honk the horn on my car”
• Remote Start: “Alexa, tell Blue Link to start my black IONIQ”
• Remote Stop: “Alexa, tell Blue Link to stop my black IONIQ”
• Remote Start with Set Temp: “Alexa, tell Blue Link to start my car at 70 degrees"
• Remote Start / Stop Charge (for EV and PHEV): "Alexa, tell Blue Link to start charging my IONIQ"
What temperature can I have the cabin temperature set to?
The Hyundai cabin temperature can be set between 62 degrees Fahrenheit and 90 degrees Fahrenheit.
How do I know that my command has been executed?
Alexa will let you know that your remote command has been sent. You will receive a notification confirming the remote command has been executed via your preferred communication method (e.g., email, text message and/or push notification).
How do I get help using the Hyundai Blue Link Skill?
You can say "Alexa, ask Blue Link for 'help'" to receive help and hear available commands. You can also say "Alexa, ask Blue Link for help with Remote Start", for example, to hear instructions on a particular feature.
What happens if I have two Hyundai vehicles?
You can distinguish between your vehicles by color and/or model. If Alexa still does not know which vehicle you are referring to, she will list the available vehicles in your Hyundai Blue Link Account.
Is my PIN required to use the Hyundai Blue Link Skill?
In order to access remote functions, you must provide your Blue Link PIN verbally to the Alexa-enabled device. It is recommended to only use this Skill in a secure and private setting. It is not recommended to use this Skill in the presence of others including children.
I am experiencing problems with the Hyundai Blue Link Skill. Who do I contact?
For issues with your Hyundai Vehicle or Hyundai Blue Link please call 855-2-BlueLink. For issues with Amazon Alexa/Echo please visit the Help & Feedback section of the Alexa Companion App.
Are there an precautions I should take when using the Hyundai Blue Link Skill?
Yes. It is recommended to only use this Skill in a secure and private setting. It is not recommended to use this Skill in the presence of others, including children. By speaking your PIN aloud, it will be stored in your ‘Alexa Device History’ found under ‘Settings’ in the Alexa Companion Application. The transaction history, including your PIN, will be visible to anyone with access to your Amazon account. It is recommended that you do not share your Amazon account credentials with anyone you do not want to access this transaction history. You can delete specific voice interactions associated with your account by going to 'History' in 'Settings' in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for each of your Alexa-enabled products by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd or contacting Amazon Alexa customer service
How Do I Enroll in Blue Link?
Your local Hyundai Dealer can assist you in the enrollment process during your vehicle purchase or at any point in the future. You can also sign up online at MyHyundai.com if you've already purchased a new Hyundai. Simply register or log in, and click enroll. Click here for detailed instructions on how to sign up.