What is Bluetooth®?
Bluetooth® technology is simple, secure and everywhere. The Bluetooth® Specification defines a uniform structure for a wide range of devices to connect and communicate with each other. When connected, Bluetooth® allows you to utilize your mobile device hands-free inside the vehicle. To get more information about Bluetooth® hands free technology, please visit www.bluetooth.org.
What are some of the available features of the system?
The following features are available once a Hyundai recommended Bluetooth® device is connected to the vehicle:
  • Hands free operation of mobile device utilizing vehicle built in microphone (if supported).
  • Option to place and receive phone calls within the vehicle, or on mobile device (if supported).
  • Storing of contacts in the Bluetooth® system (if supported).
  • Ability to speak voice commands to minimize road distractions (if supported).
  • Adding one or more phones (up to 5). (If supported)
  • Changing phone priority. (If supported)
  • Deleting phones. (If supported)
  • Turning Bluetooth® on and off. (If supported)
Are all phones compatible with the Bluetooth® system?
If your mobile device is not listed on the Hyundai compatible list, it may work with limited functions. For the system to work to its full capability, it is recommended to use a Hyundai tested mobile device. Check to see if your phone is compatible at Compatible Phones.
How frequently will the compatible phone list be updated?
We are continuously testing phones as new models are released. This list is currently updated every three months once the mobile device meets Hyundai standards.
How do I pair my phone with Bluetooth®?
Tutorial for pairing procedures can be found at Bluetooth® Pairing Tutorial (if supported).
How do I know when a Bluetooth® phone is connected to the car?
Once your mobile device is connected to the vehicle, a Bluetooth® logo will be displayed on your mobile device and on the vehicle (if supported).
How many phones can I pair? What is the difference between pairing and connecting?
Only one mobile device can be actively connected. However, a total of 5 different phones can be paired to the system. When a phone is paired, the system stores the phone information for readily available use. When connected, the phone is active and it utilizes the Bluetooth® features. (if supported).
Does my Hyundai download my contacts?
Upon successfully pairing your mobile device, your vehicle will download all your contacts on the initial pairing. After the first synchronize, the user has the option to go into settings and download contacts when its necessary to update newly added contacts (if supported).
How do I know if my phone will work with Bluetooth® audio?
The phone must have Bluetooth® streaming audio feature available in order to utilize this feature. Please check with your mobile provider, or the users manual of your mobile device to see if your device has the Bluetooth® Audio functionality (if supported).
Can I transfer my mobile phonebook to the vehicle?
Yes. You may synchronize contacts from your phonebook. However, not all phones support wireless syncing of contacts via Bluetooth®. On certain models, check with your phone manufacturer if this an available feature on your mobile device. Social media contacts such as Facebook, Twitter, and Gmail contacts may not be transferable.
How many contacts can my Bluetooth® System hold?
The system has the capability to support up to 1,000 contacts from your mobile device (if supported). (Exception of Equus model, which has the capability to store up to 5,000 contacts.)
How do I adjust the ring volume on the Hyundai Bluetooth® system?
Simply push the "+" or "-" volume control buttons on the steering wheel or adjust the volume knob on the radio (if supported).
Can I switch from the Hyundai Bluetooth® system to my cell phone so my passengers cannot over hear my conversations?
Yes. You will need to enter "private mode" and transfer the call from the Hyundai Bluetooth® system back to the phone. Located on your mobile device, you may select which audio source your phone utilizes. Simply select phone instead of car, and you will be able to transfer the call back to your mobile device. You may need to consult your cell phone's operating manual for more information (if supported).
Can Hyundai's Bluetooth® system work in different languages?
Yes. This may vary by Hyundai model equipped with a Hyundai Bluetooth® system. Bluetooth® System is available in English, Spanish or Canadian French languages. (if supported).
What is "pairing" my cell phone to Hyundai's Bluetooth® system? What is the difference between pairing and connection?
Pairing" is the process of creating a secure communication connection between your cell phone and Hyundai's Bluetooth® system. Hyundai's Bluetooth® system will store your unique cell phone information and only allow connection with an authorized cell phone. Pairing essentially "Sets up" or "registers" your cell phone to the Hyundai's Bluetooth® system (if supported).
If I've paired more than one phone with my Hyundai Bluetooth® system, how does the system know which phone to use?
When multiple phones are paired, the Hyundai Bluetooth® system will automatically select the default cell phone to connect to. The default cell phone has "priority" over other cell phones. If the Hyundai Bluetooth® system does not locate the "priority" cell phone, it will attempt to connect to the next available cell phone in the Hyundai Bluetooth® system "paired" listing.(if supported).
How can I change the "priority" to a different cell phone?
Tutorial for changing your mobile device priority can be found at Tutorials (if supported).
I've changed the "priority" but it did not connect to my phone. What should I do?
When you changed the "priority", the ignition must be turned off and on for the Hyundai Bluetooth® system to connect to your phone. If the Hyundai Bluetooth® system still does not connect and it previously did, try deleting / removing your phone from Hyundai Bluetooth® system and "pair" again.
How do I delete / remove a cell phone from the Hyundai Bluetooth® system?
Step by step instructions on deleting and removing your cell phone may be found at Tutorials (if supported).
How do I answer/end a call using my Hyundai Bluetooth® system?
There are buttons located on your steering wheel, phone and radio to answer and end phone calls. Instructions may be also found at Tutorials (if supported).
If I have call-waiting on my phone and another call comes in when I'm using my Hyundai Bluetooth® system, can I answer the second call without losing the original call?
Yes. Simply push the TALK switch on the bottom right hand portion of the steering wheel when you have a call waiting and the first call will be placed on hold and the second call will be activated. Follow the same process to toggle back to the first call and put the second call on hold (if supported).
General tips for using Bluetooth®
  • Speaking the correct string of commands as noted in your Bluetooth® guide. (if supported).
  • The microphone is typically located within the headboard. For best results, when speaking commands, sit upright, do not lean towards the navigation unit as this may place you further away from the microphone receiving range (if supported).
  • When speaking voice commands, speak clearly at a normal pace (if supported)
  • Cabin noise should be kept at minimal level if possible. (Windows and sunroof closed, driving the posted speed limit to minimize road noise). Wait for the beep prior to speaking a command. (if supported).
  • If you are not sure what to say, press the "HELP" button for a list of available commands (if supported).
Contact Customer Care
EMAIL
consumeraffairs@hmausa.com

PHONE
(800) 633-5151
English: Mon - Fri 5:00am - 7:00pm PST
Sat-Sun, 6:30am-3:00pm PST
Spanish and Korean: Mon-Fri 6:30am-3:00pm PST