HOW ASSURANCE CAR CARE EXPRESS WORKS
After the customer arrives and has been greeted a repair order is created. The vehicle is then sent to one of the dedicated service bays where specialized technicians perform a complimentary multi-point inspection, basic oil changes and maintenance in less than an hour. Meanwhile, service managers and technicians running the dealership's other service bays can focus on more demanding maintenance jobs and repair work. Car Care Express has benefits beyond quick oil changes such as increasing service department efficiency and allowing higher vehicle throughput.
"Our customers have made it clear that they want the convenience of quick service during hours that fit their busy schedules," said Frank Ferrara, executive vice president of customer satisfaction for Hyundai Motor America. "This new program will give Hyundai dealers another avenue for satisfying their customers."
Customers who visit a Car Care Express service center will enjoy a different experience from the typical trip to a dealership service department. With extended service hours and competitive prices, Car Care Express service centers are designed to provide routine vehicle maintenance, with no appointment necessary. Assurance Car Care Express will provide Hyundai customers dealership quality repairs at competitive prices. The program will offer our customers another choice for convenient service.
"When customers make Car Care Express their service center choice, they will have the confidence of knowing their vehicles are being serviced by Hyundai-trained technicians using quality parts," said Ferrara. "At the same time, we are aiming to deliver speedy service with the best quality."