Customer Letter

Hyundai Logo
Hyundai Motor America
10550 Talbert Avenue
P.O. Box 20839
Fountain Valley, CA 92728-9937

SAMPLE LETTER ONLY

IMPORTANT SAFETY RECALL

Dear Hyundai Sonata or Azera Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain 2006 through 2010 model year Hyundai Sonatas and 2006 through 2011 model year Hyundai Azeras. This recall affects such vehicles registered in and operated in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin, and the District of Columbia (the Salt Belt)

What is the problem?

  • During winter months, large quantities of salt are used to de-ice roads in the Salt Belt states, noted above. Road salt and water can enter portions of the rear crossmember leading to corrosion of the crossmember steel. As the corrosion progresses, it may lead to thinning or perforation of the crossmember steel. In advanced cases, crossmember corrosion can result in detachment of one of the inboard control arm mounting points. If the connection between the rear crossmember and a control arm separates, handling of the vehicle may be adversely affected, increasing the risk of a vehicle crash.

What will Hyundai do?

  • The rear crossmember will be inspected for corrosion damage. The dealer will measure the thickness of the steel in the rear crossmember. Rear crossmembers that do not require replacement will be treated with rust-proofing material to arrest the corrosion process. If specified levels of corrosion damage have occurred, the rear crossmember will be replaced with a new crossmember assembly with rust-proofing material applied. This procedure will be performed at no charge to you. It is always suggested that customers contact their local Hyundai dealer to schedule a service appointment. The dealer can advise you on the time needed for the repair.

What should you do?

***Appointment instructions for website revised 08/2014***

  • Input your 17 digit Vehicle Identification Number to verify that your vehicle qualifies for this Recall Campaign. Input your zip code and a list of the five closest dealers will appear. Click on “Schedule Service” for your preferred dealer.
  • Schedule an appointment with your preferred dealer to have the work performed. The following options are available to make an appointment to have this campaign completed on your vehicle:
    1. If you have a MyHyundai account, please log into your account, select the “Service” tab, and schedule service for your vehicle.
      • Click on the arrow next to “Choose individual services and repairs”
      • Under the “Recommended” tab, you will see the open manufacturer campaign displayed and pre-selected for your service appointment
      • Select “Next” and “Book It” in order to complete your service appointment
    2. If you do not have a MyHyundai account, please visit hyundaiusa.com, click on “Find a Dealer” and input your zip code. When your preferred dealer appears, click on “Schedule Service”.
      • If you are a returning customer you can use the “Find Me” option as follows:
        1. Input your phone number and click “Find Me”. once your vehicle is displayed, click “Yes”
        2. Click on the arrow next to “Choose individual services and repairs”
        3. Under the “Recommended” tab, you will see the open manufacturer campaign displayed and pre-selected for your service appointment.
        4. Select “Next” and “Book It” in order to complete your service appointment
      • If you are new to the dealership you can use the “I’m New Here” option as follows:
        1. Complete the information under “new customer”- Model / Year / Trim / Driving Conditions (if applicable)
        2. Select “Next” in order to view service selections and select the arrow next to “Choose individual services and repairs”
        3. Select “Campaign” under the “Repairs” tab
        4. In the “Campaign Repair Service” input “CAMP113” and click on “Add to Cart”
        5. Follow the additional instructions to complete scheduling your service appointment

If your preferred dealer does not have a link to schedule service online or you are unable to make an appointment online, call your Hyundai dealer to schedule an appointment.

What if you have other questions?

  • If you have any difficulty having this repair performed, we recommend that you call the Hyundai Customer Care Center at 1-855-671-3059. If you are still not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.

Reimbursement Notification

  • Hyundai has a program for reimbursement of owners of 2006 through 2010 model year Hyundai Sonatas and 2006 through 2011 model year Hyundai Azeras who paid to have the rear crossmember replaced after August 9, 2012 and prior to receiving this recall notification letter.
  • To obtain information about reimbursement from Hyundai, please call the Hyundai Customer Care Center at 1-855-671-3059. Ask about reimbursement information for campaign 113.

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We urge your prompt attention to this important safety matter.

Hyundai Motor America

How can we help?

If you have any questions, please feel free to contact us.
  • (855) 671-3059Mon - Fri 5:00 am - 7:00 pm PST
    Sat - Sun 6:30 am - 3:00 pm PST

What is a VIN?

A Vehicle Identification Number, commonly known as a VIN, is a unique
17-character number used to identify an individual vehicles manufacturer, model, body style, engine size.

Find VIN Image

Usually located on the driver’s side dashboard (viewable from the windshield) or inside driver’s side door jamb (on a sticker).

WHERE DO I FIND MY VIN?

On Your Vehicle (see image for reference)
Other places to find your VIN:

  • Vehicle Insurance Card
  • Vehicle Title Record (pink slip)
  • {name}
    Authorized Equus Dealer
    Schedule ServiceSchedule Service Instruction Service can only be scheduled in person or by phone.

    {address}({distance} miles)

    {phone}

    Directions
  • The following vehicles are affected

      Accent Elantra Genesis Coupe Santa Fe Sonata Tucson Veracruz
    Model Year 2007 - 2009 2007 - 2010 2010 - 2011 2007 - 2011 2011 2007 - 2009 2008 - 2009
    Production Dates 12/01/2006 Through 02/28/2009 05/01/2007 Through 10/31/2010 12/01/2008 Through 08/31/2010 04/01/2007 Through 07/31/2011 12/01/2009 Through 01/31/2011 05/01/2007 Through 02/28/2009 12/01/2007 Through 02/28/2009
    Approximate Production Quantities (US) 120,490 328,122 21,775 320,660 220,000 33,317 8,351
    Approximate Production Quantities (Puerto Rico) 2,794 2,574 593 358 500 290 0

    How to Schedule ServiceClick on "Schedule Service", then:

      1. Input your phone number and click “Find Me”. Once your vehicle is displayed, click “Yes.”
      2. Click on the arrow next to “Choose individual services and repairs.”
      3. Under the “Recommended” tab, you will see the open manufacturer campaign displayed and pre-selected for your service appointment.
      4. Select “Next” and “Book It” in order to complete your service appointment.
      1. Select “Next” in order to view service selections and select the arrow next to “Choose individual services and repairs.”
      2. Select “Campaign (if applicable)” under the “Repairs” tab.
      3. In the “Campaign” repair service input “CAMP113” and click on “Add to Cart.”
      4. Follow the additional instructions to complete scheduling your service appointment.