Customer Letter

Hyundai Logo
Hyundai Motor America
10550 Talbert Avenue
P.O. Box 20839
Fountain Valley, CA 92728-9937

IMPORTANT SAFETY RECALL

Dear Hyundai Santa Fe owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain 2013 model year front wheel drive Hyundai Santa Fe Sport vehicles equipped with 2.4 liter engines that were produced through March 12, 2013. Our records indicate that your vehicle falls within this production date range.

What is the problem?

  • Hyundai has determined that on certain 2013 model year front wheel drive Hyundai Santa Fe Sport vehicles equipped with 2.4 liter engines, the right front axle shaft may fracture. A fractured front axle may result in a loss of power to the wheels. Additionally, if the vehicle is parked without the parking brake applied, it may roll away. Either condition increases the risk of a crash.

What will Hyundai do?

  • The right front axle shaft will be replaced with a new axle shaft assembly. This procedure will be performed at no charge to you. The actual time required to perform the procedure will take approximately 1 hour, however your vehicle may be needed longer depending on the dealer’s work load; therefore, we recommend scheduling a service appointment to minimize inconvenience.

What should you do?

  • Input your 17 digit Vehicle Identification Number to verify that your vehicle qualifies for this Recall Campaign. Input your zip code and a list of the five closest dealers will appear. Click on “Schedule Service” for your preferred dealer.
    • There are four additional options to make an appointment to have this campaign completed on your vehicle:
      1. If you have a MyHyundai account, please log into your account, select the “Schedule Service” link, and schedule service for your vehicle.
      2. a. Click on “Repair” and select “Campaign (if applicable)”
        b. In the “Repair Service” box, type “CAMP113” and click on “OK”
        c. Follow additional instructions to complete scheduling your appointment

      3. If you do not have a MyHyundai account, please visit hyundaiusa.com, click on “Find a Dealer” and input your zip code. When your preferred dealer appears, click on “Schedule Service” under their address
      4. a. If you have a user name and password for online scheduling with your preferred dealer:
          i. Enter your user name and password, click on “Log-in”
          ii. Then click on “Repair” and select “Campaign (if applicable)”
          iii. In the “Repair Service” box, type “CAMP113” and click on “OK”
          iv. Follow the additional instructions to complete scheduling your appointment
        b. If you do not have a user name and password for online scheduling:
          i. Complete the information under “new customer”- Model / Year / Trim / Driving Conditions (if applicable)
          ii. Click on “Repair” and select “Campaign (if applicable)”
          iii. In the “Repair Service” box, type “CAMP113” and click on “OK”
          iv. Follow the additional instructions to complete scheduling your appointment

      5. If your preferred dealer does not have a link to schedule service online or you are unable to make an appointment online, call your Hyundai dealer to schedule an appointment.
      6. If you have an active Blue Link subscription, and access to the Blue Link feature, Service Link, you can schedule your appointment within your vehicle. Simply press the Blue Link button and when prompted for a command, say “Service Link.” An agent will work with you to schedule your appointment. To ensure you are scheduled accurately, provide the campaign code, CAMP113, when prompted for appointment type.

What if you have other questions?

  • If you have any difficulty having this repair performed, we recommend that you call the Hyundai Customer Care Center at 1-800-633-5151. If you are still not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, D.C. 20590, or call their toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We urge your prompt attention to this important safety matter.

Hyundai Motor America

How can we help?

If you have any questions, please feel free to contact us.

What is a VIN?

A Vehicle Identification Number, commonly known as a VIN, is a unique
17-character number used to identify an individual vehicle's manufacturer, model, body style, and engine size.

Find VIN Image

Usually located on the driver’s side dashboard (viewable from the windshield) or inside driver’s side door jamb (on a sticker).

WHERE DO I FIND MY VIN?

On Your Vehicle (see image for reference)
Other places to find your VIN:

  • Vehicle Insurance Card
  • Vehicle Title Record (pink slip)
  • {name}
    Authorized Equus Dealer
    Schedule ServiceSchedule Service Instruction Service can only be scheduled in person or by phone.

    {address}({distance} miles)

    {phone}

    Directions
  • The following vehicles are affected

      Accent Elantra Genesis Coupe Santa Fe Sonata Tucson Veracruz
    Model Year 2007 - 2009 2007 - 2010 2010 - 2011 2007 - 2011 2011 2007 - 2009 2008 - 2009
    Production Dates 12/01/2006 Through 02/28/2009 05/01/2007 Through 10/31/2010 12/01/2008 Through 08/31/2010 04/01/2007 Through 07/31/2011 12/01/2009 Through 01/31/2011 05/01/2007 Through 02/28/2009 12/01/2007 Through 02/28/2009
    Approximate Production Quantities (US) 120,490 328,122 21,775 320,660 220,000 33,317 8,351
    Approximate Production Quantities (Puerto Rico) 2,794 2,574 593 358 500 290 0

    How to Schedule ServiceClick on "Schedule Service", then:

      1. Enter your user name and password, click on “Log In”.
      2. Then click on “Repair” and select "Rear Crossmemeber Recall Campaign".
      3. In the “Repair Service” box, type “CAMP113” and click on “OK”.
      4. Follow additional instructions to complete scheduling your appointment.
        1. Model / Year / Trim / Driving Conditions (if applicable).
      1. Then click on “Repair” and select “Rear Crossmember Campaign".
      2. In the “Repair Service” box, type “CAMP113” and click on “OK”.
      3. Follow additional instructions to complete scheduling your appointment.